Chipotle Mexican Grill
$ • Mexican, Fast Food
Hours:
2029 Hospital Dr, Batavia
(513) 643-3255
About Chipotle Mexican Grill
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Chipotle Mexican Grill Reviews
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I have been to the Batavia, OH Chipotle location 8 times and every time I have had an issue. This evening I purchased from that location for the last time. They definitely take advantage of customers who do pickup orders and go through their drive thru pickup lane. I ordered extra sour cream on both bowls. 1 bowl had a very very small amount of sour cream - could barely see it. The other bowl had ZERO sour cream. They didn’t even have the decency to tell me they ran out of sour...read full review
We had a fundraiser tonight at the Batavia location to benefit our high school Student Council. The employees couldn’t have been kinder to our students. They were courteous and professional and super nice to them. One of the employees bought ice cream sandwiches for our students from the Dairy Queen next door. They truly went above and beyond for us. We’ve done these fundraisers in the past and this is by far the BEST experience we have ever had. Wonderful employees!!
Ratings
Menu
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
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Chipotle Mexican Grill is a restaurant that offers delicious and well-cooked food. The service can be slow when busy, and the atmosphere may feel cramped at times. The Chipotlane allows for quick pick-up, which is convenient. The staff is generally friendly and accommodating, as shown by their willingness to exchange a wrong order. Customers have noticed that sometimes there are shortages of items like sour cream, corn, and tomatoes, often due to staff not completing tasks properly. The restaurant can be crowded, and the space may feel dirty at times, with food sometimes being old and dried out in the containers. While the food is usually good, there have been moments when it was not fresh, and some customers have found hair in their meals. Despite these issues, the staff remains friendly and quick, which many customers appreciate, though the overall quality and cleanliness have been inconsistent recently. Customers also mention that the restaurant is good, fast, and yummy, with favorite proteins like sofritas. The variety of toppings for bowls or burritos always impresses, and the burritos are often rolled tightly and fully stuffed. The guacamole is highly recommended for bowls, burritos, or as a dip for chips. However, some experiences have included staff being on their phones or showing a lack of urgency, and at times, items like fajita vegetables are out or not properly prepared. Overall, many find the atmosphere friendly and the food enjoyable, but service and cleanliness can vary.