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“I was accidentally given the wrong order however once I realized I went inside and the ENTIRE crew apologized, remade my meal, upgraded my meal for the experience, ect. The manger on duty was Amber, however I have to reiterate how well the flow was with Amber and the crew.
Customer service was excellent. Only reason I did not give 5 starts is bc of the order mix up.. yet I’ll still be back bc of the cleanliness and quality customer service.“
“I placed my order and it was ready in about 2 minutes. Crystal took my order and was very professional and friendly. I really appreciated not having to order from a kiosk. They truly seemed to be happy I was there.This was during the lunch rush and I was very impressed by how well this location was operating. I'll definitely be back.“
“This Arby's is always a great choice! The team working there is super friendly and welcoming. The food was delicious and tasted fresh. The dining area and restrooms were very clean, which I really appreciate. It’s clear they run a tight ship. Highly recommend this location!“
“In full transparency, my wife and I have been avoiding this location for months now due to poor quality food and extremely disappointing customer service. Today we gave it another shot and the difference was UNBELIEVABLE. The food was hot, fresh, and prepared quickly. The sandwich had all the meat placed where it should be on the center of the bun compared to the mess we previously received. The best part of all was Tyler who was working the drive thru on Saturday 8/24 around 11:30am - ABSOLUTE ROCKSTAR. Great personality, presented professionally, and provided top notch customer service. GIVE THAT MAN A RAISE AND ENCOURAGE WORK ETHIC LIKE HIS. Hopefully this is the start of a new trend for Arby's in Eastgate!“
“I've been going to this Arby's since it opened in 1993(I worked there from 1993-1994, Lot's of fun closing shift) Started going there on my lunch breaks about a month ago and I have to say it's been a good experience every time. I eat inside, get my order within not even 5 minutes and it's good and made correctly. The staff is friendly. I do have to say as far as atmosphere the place really hasn't changed much since 1993 lol, but it's still a comfortable place to eat“
“It wax really hot out the day I went through the drive thru of the Arbys in Colerain. There was a worker outside and she saw my dog and my puppy chilling in the backseat with the windows down. She went above and beyond and brought both my ani.als some ice cream. She was extremely nice and didn't have to do what she did. Will definitely be going back there.“
“I ordered my sandwich in Drive thru. The young man who took my order was so nice and friendly as well as efficient stood out from many in the past at other locations. I believe his name is Zavyon. Outstanding job!! You deserve recognition for being so good!“
“Absolutely amazing crew. Building was clean, order was perfect, the cashier in the pink shirt was not only able to help take my shy son's order, but also used sign language to take an order for another customer. She is an amazing employee. Ordered around 3:30 pm 8/28/2026.“
“This is my favorite location in cincinnati. They are always nice and helpful. Today they having a problem with the app and the registers. So they gave me my meal for free. I was just getting the free turnover and mozzarella sticks for your birthday. I didn't get the name of the young man that help me, I really appreciate it.“
“I don't review often, but the last few times I've been here has been great. I'm not sure if there's new management, but the staff is friendly and patient. The guy at the window is super organized and honestly satisfying to see. Hope they keep this up! The food was great as well, with the cheese sticks being fresh.“
“Arby's is and has always been one of My favorite places to eat! I absolutely Love their food, but the prices, although they have gotten a bit better throughout the years, are still among the highest-ranking whenever it comes to the fast food restaurants I frequently visit.. Ohhh, speaking of the fast food industry and their restaurants, Arby's is not only one of My faves, it's also one of the only ones I feel comfortable enough to dine in! And, that says a lot, as utilizing a company's drive-thru is one of My greatest attributes! 😄 🤣 😂 😆“