Chick-fil-A in Cincinnati

“Went for dinner when it was busy and they accidentally forgot the fries in the drive thru. They saw my husband come back and asked him what he needed before he even got to the door. They sent him back to our warm car and said they’d be right out. Within 30 seconds, a nice gentleman brought out the fries and wished us well. I’ll always immediately forgive and come back to Chic-fil-A with these things because of how exceptional the customer service is. Bless the Lord’s Chicken 🙏“

“This location inside the mall is pretty great! It’s good to do car side order, but the dine in is also quick and efficient as well! I do wish there was a separate location also in the Kenwood area. Then lots of people would use that as well! Anyways, great location overall!“

“My first visit to Chick fil A.Just ? delicious. I chose the chicken sanwich with Chick fill a sauce.. Not only the food being delicious the drive thru process was well planned. Two drive thru lines staffed with cordial young people. One to take your order backed up by one to confirm your order.each person using your name welcoming you to Chick fill a. Even when your order is brought to you.How could I rate you less than 5.“

“Big fan of Chick-fil-A but as I traveled around 5,000 miles this summer I’m various trips and visited a few chick Fila’s across the country I realized the Oakley Chick-fil-A has very small chicken patties for breakfast and other meals. I was shook in Erie when an actually thick plump patty was on my sandwich. I’m not sure what may make one Chick-fil-A have tiny pieces of chicken on sandwiches as opposed to one that doesn’t but just something I noticed in my travels.“

“placed an online order through the app, and everything went perfectly! There was no wait at all, and my order was accurate and fresh. The food was really good, and the pickup process was super smooth. Always a great experience with Chick-fil-A quick, easy, and delicious!“

“I came in today with my service dog in training, and it was amazing! Everything tasted great. Fries were fresh, tea was perfectly sweet, and refills were prompt! The kind lady at the front, Lily, was so sweet and bubbly! She even held the door open for me on the way out because my hands were full! 10/10“

“I ordered and picked up a catering order for a Saturday in July 2025. It was very busy, but the employees were quick to acknowledge me. A wonderful and very pleasant employee DiMico came out with my order and insisted on helping me out to the car. His positive and fun energy was contagious and he made my day! I love kind people like DiMico! He definitely brings smiles to everyone! What a wonderful human being! By the way, the large fruit catering order was also a big hit at the party. So very fresh!“

“Food is delicious & is served by efficient, polite, cheerful employees - consistently. Napkins, utensils, condiments, etc. are never forgotten.

The employees who take orders from drive-thru customers need more training on moving cars through the line. On a recent visit the outside order takers didn't move cars forward (there was enough room for 6-7 cars to move up in line) while the other line was completely empty.“