Chipotle Mexican Grill
$ • Mexican, Fast Food
Hours:
9430C Colerain Ave, Cincinnati
(513) 385-2156
About Chipotle Mexican Grill
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Chipotle Mexican Grill Reviews
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Absolutely horrendous. Can’t make my order right. can’t talk to a person when you call. Today I had to order chips and hot salsa because they didn’t put hot salsa on my burrito bowl, they put the tomato one on it and I don’t like tomatoes so it ruined the whole thing. It took them 45 minutes after an online order was placed to prepare my salsa and chips and charged me 5 dollars for it when they’re the the ones who screwed it up. I’m done with this store. It’s horrible....read full review
Absolutely horrendous. Can’t make my order right. can’t talk to a person when you call. Today I had to order chips and hot salsa because they didn’t put hot salsa on my burrito bowl, they put the tomato one on it and I don’t like tomatoes so it ruined the whole thing. It took them 45 minutes after an online order was placed to prepare my salsa and chips and charged me 5 dollars for it when they’re the the ones who screwed it up. I’m done with this store. It’s horrible....read full review
Ratings
Menu
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
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Chipotle Mexican Grill offers fresh and great-smelling food, with staff who understand and accommodate specific cravings. The vegetarian options are highly praised. While the service for pickup orders has declined during the pandemic, the food quality remains decent for the price. Despite occasional shortcomings like missing items and slow service, customers appreciate the effort of the staff and the overall dining experience.
The Colerain location, however, has received recent negative reviews. Customers reported slow, careless, and messy service, with dirty surfaces and disorganized food preparation. Some felt the staff lacked dedication and efficiency. Ordering for pickup seems to be the most reliable option, as delivery orders can be hit-or-miss. Customers also noted concerns about cleanliness, with one dine-in experience describing a dirty lobby and table.