All our food was cold. The burger meat on the whopper was dried out like a hockey puck. The fries were cold and taste like they were sitting out all day. The chicken sandwich was inedible. The chicken was all grizzle and very cold and super dry. The people work there were rude and disrespectful. I will never go back to this place ever again in my life. Hopefully I don’t get sick from just a few bites of this food. Burger King should be ashamed of themselves.
Atmosphere: 1
Food: 1
Service: 1
Catherine Summers
Went in to order. One customer eating inside and only 2 cars in the drive thru. 2 other people waiting for their food. It took nearly 10 min to get my order and I only got a Whooper and large drink. And my Whooper was cold. Worse service ever!!!! I came in at 12:25 pm.
Atmosphere: 1
Food: 1
Service: 1
Nick G
If they were any slower at taking your order I’d think the place was ran by folks with special needs. Pull up, one moment, 5 minutes later they take your order. Literally one person at a time, they give the food out then take the next order. I’m assuming they do it to appease some sort of automated system that times them. Just be prepared to sit in line for 10-20 minutes. The king should take a few notes from Mcdonalds. Probably why they all go out of business.
Atmosphere: 1
Food: 3
Service: 1
John
All burger kings have fallen off the food quality is terrible I use to love eating here but it's 💯 failing
Food: 1
shawn banks
Make sure you double check your order before you leave. Went through the drivethru for lunch. They gave me the wrong sandwich and the onion rings were spilled out in the bag.
Atmosphere: 1
Food: 2
Service: 1
Chris White
Got the order right breakfast at BK ain't that good.
Atmosphere: 3
Food: 3
Service: 4
John Berry
Drive thru only. No sign on doors indicating that. Didn't get food.
Atmosphere: 1
Service: 1
Sandy G
I’ve decided that I will no longer visit this Burger King. It’s disappointing to see how much the locations in this area (Parma, OH) have declined in service and food quality. The customer service at this particular restaurant reflects the same low standard as the food quality. The female employee who assisted me today (11/13/25) at the drive-thru barely made eye contact, offered no greeting or smile, and appeared visibly unhappy to be there.
Those who work in customer service should recognize that the way they treat people is often a reflection of their own character and professionalism. It also influences how far they can advance in their career, let alone their life. When an employee shows no interest, courtesy, or even basic warmth, it not only diminishes the customer’s experience but also speaks volumes about their attitude—and perhaps the limitations they place on themselves.
Unfortunately, that was the impression left during this visit.
Food: 1
Service: 1
Sierra Sharkey
Attitude. Bad customer service, long wait, didn’t even get to order, no wonder your company barely has any locations left
bigwolfman 216
The guy named timothy working the register needs to be taken off the cash register cause he messed up my order and four orders before mine I stood in line for 20 minutes while he messed up every order
This location needs to be closed, you guys are never open when you're supposed to be open you always forget items in the bags when you give us the food. It is now 6:30 in the morning and you guys are still not open. I don't know why corporate doesn't do anything about this just makes you guys lose money but that's okay I guess
Atmosphere: 1
Food: 1
Service: 1
Mo Reece Young Sr
Good service
Atmosphere: 5
Food: 5
Service: 5
Samantha Vernon
Worst burger king around went in there to get breakfast today gave me the wrong sandwich wouldn't even remake it to get the right sandwich
Atmosphere: 1
Food: 1
Service: 1
Jim Black
Increase wages only makes affordable living more expensive $9 for just a Dbl Whopper w/ cheese It’s not just BK But it’s one example And it doesn’t taste like meat so I’m paying for almost meat for current meat prices Anyone can be a whopper flopper but not everyone is a skilled professional Trades are about to be more expensive or time consuming for this set back instead of moving forward
Atmosphere: 1
Food: 3
Service: 1
Gary Watts
10 minutes in drive thru waiting 4 cars ahead. Bullshit slow to no service. Your place suck
All our food was cold. The burger meat on the whopper was dried out like a hockey puck. The fries were cold and taste like they were sitting out all day. The chicken sandwich was inedible. The chicken was all grizzle and very cold and super dry. The people work there were rude and disrespectful. I will never go back to this place ever again in my life. Hopefully I don’t get sick from just a few bites of this food. Burger King should be ashamed of themselves.
Atmosphere: 1
Food: 1
Service: 1
Went in to order. One customer eating inside and only 2 cars in the drive thru. 2 other people waiting for their food. It took nearly 10 min to get my order and I only got a Whooper and large drink. And my Whooper was cold. Worse service ever!!!! I came in at 12:25 pm.
Atmosphere: 1
Food: 1
Service: 1
If they were any slower at taking your order I’d think the place was ran by folks with special needs. Pull up, one moment, 5 minutes later they take your order. Literally one person at a time, they give the food out then take the next order. I’m assuming they do it to appease some sort of automated system that times them. Just be prepared to sit in line for 10-20 minutes. The king should take a few notes from Mcdonalds. Probably why they all go out of business.
Atmosphere: 1
Food: 3
Service: 1
All burger kings have fallen off the food quality is terrible I use to love eating here but it's 💯 failing
Food: 1
Make sure you double check your order before you leave. Went through the drivethru for lunch. They gave me the wrong sandwich and the onion rings were spilled out in the bag.
Atmosphere: 1
Food: 2
Service: 1
Got the order right breakfast at BK ain't that good.
Atmosphere: 3
Food: 3
Service: 4
Drive thru only. No sign on doors indicating that. Didn't get food.
Atmosphere: 1
Service: 1
I’ve decided that I will no longer visit this Burger King. It’s disappointing to see how much the locations in this area (Parma, OH) have declined in service and food quality. The customer service at this particular restaurant reflects the same low standard as the food quality. The female employee who assisted me today (11/13/25) at the drive-thru barely made eye contact, offered no greeting or smile, and appeared visibly unhappy to be there.
Those who work in customer service should recognize that the way they treat people is often a reflection of their own character and professionalism. It also influences how far they can advance in their career, let alone their life. When an employee shows no interest, courtesy, or even basic warmth, it not only diminishes the customer’s experience but also speaks volumes about their attitude—and perhaps the limitations they place on themselves.
Unfortunately, that was the impression left during this visit.
Food: 1
Service: 1
Attitude. Bad customer service, long wait, didn’t even get to order, no wonder your company barely has any locations left
The guy named timothy working the register needs to be taken off the cash register cause he messed up my order and four orders before mine I stood in line for 20 minutes while he messed up every order
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
This location needs to be closed, you guys are never open when you're supposed to be open you always forget items in the bags when you give us the food. It is now 6:30 in the morning and you guys are still not open. I don't know why corporate doesn't do anything about this just makes you guys lose money but that's okay I guess
Atmosphere: 1
Food: 1
Service: 1
Good service
Atmosphere: 5
Food: 5
Service: 5
Worst burger king around went in there to get breakfast today gave me the wrong sandwich wouldn't even remake it to get the right sandwich
Atmosphere: 1
Food: 1
Service: 1
Increase wages only makes affordable living more expensive
$9 for just a Dbl Whopper w/ cheese
It’s not just BK
But it’s one example
And it doesn’t taste like meat so I’m paying for almost meat for current meat prices
Anyone can be a whopper flopper but not everyone is a skilled professional
Trades are about to be more expensive or time consuming for this set back instead of moving forward
Atmosphere: 1
Food: 3
Service: 1
10 minutes in drive thru waiting 4 cars ahead. Bullshit slow to no service. Your place suck
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