Shake Shack

$ • Burgers

5300 Riverside Dr, Cleveland
(216) 400-6385


Take-Out/Delivery Options

Reviews for Shake Shack

Needs a complete faculty revamp. The staff here is one of the rudest and most disrespectful staffs I’ve ever seen. Laughing at customers, fighting, cussing, ignoring customer’s requests. It’s a shame because the food here is excellent. Management has no control over the workers.

3rd time asking for extra shake sauce and they leave it off the burger and only give on side ruining the whole effect of it warming and melting into ingredients as intended. Think the staff cared? Fries room temp as well. Along with the other reviews rude slow service working with no urgency or sense of purpose beyond talking with other staff.

The slowest and rudest staff I have ever experienced, and then to almost be forced to add a tip when paying by card was the icing on the cake. Then to add insult to injury, the wait of 14 minutes to be given a burger that was burnt and tasted like shoe leather finished it for me. Save your money

More Reviews(38)


Monday 4AM - 8:30PM
Tuesday 4AM - 8:30PM
Wednesday 4AM - 8:30PM
Thursday 4AM - 8:30PM
Friday 4AM - 8:30PM
Saturday 4AM - 8:30PM
Sunday 4AM - 8:30PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.