Customers` Favorites
Customers` Favorites
“We visit this location quite regularly. I wish that I would have caught her name after all these visits, but there is a sweet blonde gal that works the drive thru window pretty often, who is ALWAYS so kind to us! This morning though, she really went above and beyond and I would love for her wonderful customer service to be recognized! My son is 5 years old and has Autism. Aside from having several food allergies that make eating difficult; he is a picky eater, struggles with various textures, and like many individuals with Autism….he struggles to trying new things. A few months ago, he discovered he likes the glazed munchkins (he calls them “squishy circles” 😂). It became the best part of his morning, stopping for his squishy circles (and mama’s much needed coffee!) Until about 2 weeks ago, when we got an order of munchkins that the glaze was still quite fresh…making them sticky. He reached his hand in the bag to grab one and was absolutely horrified by the sticky texture on his hands. Ever since, he cries “no sticky squishes” 😭😂 So this morning, I tried ordering him an “old fashioned” donut on the app….hoping that the plainness of the donut would cure his fear of the stickies. When we got to the window, the sweet blonde gal told us they didn’t have old fashioned and offered us glazed instead. So I awkwardly explained our dilemma….which she kindly and patiently listened to without any judgement. I embarrassingly asked if there was any way she could pick….the least sticky….of the glazed munchkins for him….to which she said no problem! The pure shock….followed by absolute JOY on my son’s face when he looked into the bag and saw the original “squishy circles” that he fell in love with…truly made my morning. To her, it seemed like no big deal. She provided us quick and kind customer service and probably went about her morning thinking nothing of it. But for us (special needs families)…these small moments of kindness are BIG. So if anyone sees this and knows that sweet blonde gals name, please extend my heartfelt thank you to her for making my son’s day! 💕 (Friday, June 7th, 2024 around 9:15am, drive thru of the N. Abbe Road, Elyria location)“
Customers` Favorites
“Amazing, I couldn’t get the Sabrina drink for awhile found out it was like a truck issue or smth, either way the team here was so kind and patient with me, I seen how hard they work on orders, they try to do there best for the customers! keep up the amazing work!“
Customers` Favorites
“The girls were so sweet! They helped me sort trough the many choices and when the donuts are made they are way more topped and even prettier than the ones on “display.” Nice to see young hard working gals with nice customer service. Donuts are amazing too!! Pretty cool place! Will be back for sure“
Customers` Favorites
“If you’re looking for some unique yummy treats for an event or just yourself this is the place to visit! I haven’t found a thing I dislike here. My granddaughters always ask for some donuts from “the little shop by my house”. We even got to visit the Easter bunny here this past weekend. If you’re driving by and on the fence about checking it out please do. You’ll be happy you did 😋“
Customers` Favorites
“The snoogles are always delicious, and the Asiago loaf is to die for! I just love this place so much“
Customers` Favorites
“You girls are the BEST!!! Desi’s gender reveal cake was a huge hit! Everyone was talking bout how beautiful and excellent the cake was! You even matched the color of the flowers to her feathers!!! So fun!!!!“
Customers` Favorites
“Marta has it going on for sure. Her donuts are out of this world. I tell everyone they have to try.“
Customers` Favorites
“Great service! My dog was in the car, she got a treat and ice cream! Happy pup!“
Customers` Favorites
“Thank you so much to the Dunkin’ Donuts nagel Road in Avon for accommodating me today to help me get donuts to firefighters for their services yesterday you guys are totally awesome on such short notice I was definitely provided with five star Service today“
Customers` Favorites
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“We've had donuts for our parishioners from various stores in the area on Sundays for years and none can compare to Expresso. Donuts are freshly made every day, delicious & of a generous size and the owners and staff are excellent to work with. So glad they are in Elyria!“