I swear, there is always something with this place. This place ruins my mood every other day.These are the issues I have encountered since they have opened:-They have given me in multiple occasions just a cafe latte with no syrup. When I order a Carmel latte.- When I finally switched up my order and asked for a “Signature Latte” they gave me a regular one saying that’s what I paid for. I said it was wrong, I ordered the signature, they guy huff and puffed and he said “oh we don’t have whip cream.” I asked for a refund, but the drink after mine had whip cream in it. Make it make sense. Guess what, when I got my receipt, it said “signature latte.”- When I order oat milk because of stomach issues, they have given me, in two occasions, regular milk. I can tell you, I did not have productive days at work….Some of the employees have so customer service skills saying at the drive through “what you want?” They don’t do anything to correct these actions. They never answer the phone. And they know they be getting stuff wrong and purposely never give out receipts.
Atmosphere: 1
Food: 2
Service: 1
Kimberly N.
Ordered a refresher. It was great also order snack n bacon and everything mini bagels. The bagels were dry and not heated. I was giving very little snack and bacon. The lady had to have me pull around to the side to bring me a little bit more which was still not the right amount and then it didn’t taste fresh. Not a great experience. I’ve gone to the one in westchester and Middletown and the food is warm and freshly made. I thought it would be similar. Not at all.
Food: 2
Service: 1
Recommended dishes: Dunkin' Refreshers
Ted McDaniel
Would be a five, but messed up my order. Lines were way too long to go back and correct. Was very simple order too, only two donuts. Disappointed as other days it is fine.
Atmosphere: 4
Food: 4
Service: 3
maddie e
I had a wonderful experience everytime i was up there and the manager who would serve me was there.. I would look forward to seeing him and knew that my food would be correct. However, I revived the news he was let go of. Unfortunately since then the service has been awful. The lines are slow, and I had an experience where my grandmother ordered a strawberry refresher without tea (because she’s allergic) and the lady at the window who I assume was the manager on duty handed her the drink with tea after we had ordered it with water instead of tea. When she handed it back stating that it had tea and she was allergic the lady handed it back saying there was no tea..keep in mind we order the same thing every morning and you can clearly tell the difference. When my grandmother expressed her concerns the lady at the window kept telling her there was no tea and even asked the person who made it if there was tea then handed us back the same drink. When I had tasted it for her there was tea in the drink. The employees are rude, and to experience this behavior from a manager is even more wild to me. Safe to say we will be finding another dunkin to go to because this location has clearly gone down hill. The management at this location is just embarrassing and they fired the only person who seemed to do their job correctly with kindness and grace. Shame on you people.
Atmosphere: 1
Food: 2
Service: 1
Dwayne Spaw
Prices way to high
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Donuts
Shirelle
The frozen hot chocolate is EVERYTHING ?
Atmosphere: 5
Food: 5
Service: 5
Meg
Disappointed. They gave me someone else’s order. Went back through the drive thru to get my correct order. Gave me the right food I ordered originally but didn’t offer to make my drink right. And they were very short and rude about it. They also didn’t toast my bagel with cream cheese, is that something we have to ask for now?
Food: 2
Service: 1
libby willetts
i go out of my way in the mornings to go to this dunkin specifically on my way to work. i have a weirdly specific order and they fulfill it perfectly every time. staff is friendly and i am in and out of there so quickly. the other dunkins in the fairfield/hamilton can not compete to this one.
Atmosphere: 5
Food: 5
Service: 5
Joel C.
Not sure about the drive-thru, but ordering in was a car crash. We were passing thru and wanted a "quick meal." Yikes! Not so much. Staff walks around like zombies, and no one takes ownership of anything. Food was cold, and worse yet, so was the coffee. Bring on the bots, because the humans here aren't gettin' it done.
Kaitlyn Ann
Everything was great best dunkin experience in a long time! The person taking our order was patient and friendly and the food and coffee was great bacon was even crispy! definitely the best one around me!
Nothing to be happy about here. I got to this place on the 11/25/23 at 6:28pm. The young lady at the window taking the order was very disrespectful. Made me repeat the order multiple times while giggling in the background with her co-workers. When I got to the window, she took the payment without giving me a receipt (still distracted). She closed the window and disappeared. She then sent another co-worker to come ask me if I have already paid. I said yes. I got the coffee and saw multiple stickers on it saying different things. The coffee didn't taste like anything I have ordered. This is so disappointing.
Atmosphere: 1
Food: 1
Service: 1
kelly klei
I used to go here every day for my latte. Now I drive out of my way to another Dunkin. Multiple times was given milk with no espresso as my latte. Generally the hot latte is cold. Had it delivered when I broke my foot and was unable to drive. The order was wrong, sending a pumpkin muffin instead of a ham and cheese croissant. The last time it was delivered they didn't send the croissant. Unfortunate as this is the Dunkin closest to me.
Service: 1
Barb Ross
The young lady that waited on me had a mask on I couldn’t hear anything or understand what she was saying. The guy at the window and the noise in the store was crazy. The menu board inside for drinks wasn’t working right. I wanted a special drink but couldn’t see the menu and the young lady wasn’t any help at all.
Atmosphere: 1
Food: 3
Service: 1
Kahlan Wedder
The manager in the drive through is always super quick and concise when taking orders, gets everyone through the morning rush quickly!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts
Tina W.
I usually stop here once or twice a week. The service in the drive thru is really fast and accurate, and the omelet bites are both healthy and tasty.
I swear, there is always something with this place. This place ruins my mood every other day.These are the issues I have encountered since they have opened:-They have given me in multiple occasions just a cafe latte with no syrup. When I order a Carmel latte.- When I finally switched up my order and asked for a “Signature Latte” they gave me a regular one saying that’s what I paid for. I said it was wrong, I ordered the signature, they guy huff and puffed and he said “oh we don’t have whip cream.” I asked for a refund, but the drink after mine had whip cream in it. Make it make sense. Guess what, when I got my receipt, it said “signature latte.”- When I order oat milk because of stomach issues, they have given me, in two occasions, regular milk. I can tell you, I did not have productive days at work….Some of the employees have so customer service skills saying at the drive through “what you want?” They don’t do anything to correct these actions. They never answer the phone. And they know they be getting stuff wrong and purposely never give out receipts.
Atmosphere: 1
Food: 2
Service: 1
Ordered a refresher. It was great also order snack n bacon and everything mini bagels. The bagels were dry and not heated. I was giving very little snack and bacon. The lady had to have me pull around to the side to bring me a little bit more which was still not the right amount and then it didn’t taste fresh. Not a great experience. I’ve gone to the one in westchester and Middletown and the food is warm and freshly made. I thought it would be similar. Not at all.
Food: 2
Service: 1
Recommended dishes: Dunkin' Refreshers
Would be a five, but messed up my order. Lines were way too long to go back and correct. Was very simple order too, only two donuts. Disappointed as other days it is fine.
Atmosphere: 4
Food: 4
Service: 3
I had a wonderful experience everytime i was up there and the manager who would serve me was there.. I would look forward to seeing him and knew that my food would be correct. However, I revived the news he was let go of. Unfortunately since then the service has been awful. The lines are slow, and I had an experience where my grandmother ordered a strawberry refresher without tea (because she’s allergic) and the lady at the window who I assume was the manager on duty handed her the drink with tea after we had ordered it with water instead of tea. When she handed it back stating that it had tea and she was allergic the lady handed it back saying there was no tea..keep in mind we order the same thing every morning and you can clearly tell the difference. When my grandmother expressed her concerns the lady at the window kept telling her there was no tea and even asked the person who made it if there was tea then handed us back the same drink. When I had tasted it for her there was tea in the drink. The employees are rude, and to experience this behavior from a manager is even more wild to me. Safe to say we will be finding another dunkin to go to because this location has clearly gone down hill. The management at this location is just embarrassing and they fired the only person who seemed to do their job correctly with kindness and grace. Shame on you people.
Atmosphere: 1
Food: 2
Service: 1
Prices way to high
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Donuts
The frozen hot chocolate is EVERYTHING ?
Atmosphere: 5
Food: 5
Service: 5
Disappointed. They gave me someone else’s order. Went back through the drive thru to get my correct order. Gave me the right food I ordered originally but didn’t offer to make my drink right. And they were very short and rude about it. They also didn’t toast my bagel with cream cheese, is that something we have to ask for now?
Food: 2
Service: 1
i go out of my way in the mornings to go to this dunkin specifically on my way to work. i have a weirdly specific order and they fulfill it perfectly every time. staff is friendly and i am in and out of there so quickly. the other dunkins in the fairfield/hamilton can not compete to this one.
Atmosphere: 5
Food: 5
Service: 5
Not sure about the drive-thru, but ordering in was a car crash. We were passing thru and wanted a "quick meal." Yikes! Not so much. Staff walks around like zombies, and no one takes ownership of anything. Food was cold, and worse yet, so was the coffee. Bring on the bots, because the humans here aren't gettin' it done.
Everything was great best dunkin experience in a long time! The person taking our order was patient and friendly and the food and coffee was great bacon was even crispy! definitely the best one around me!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nothing to be happy about here. I got to this place on the 11/25/23 at 6:28pm. The young lady at the window taking the order was very disrespectful. Made me repeat the order multiple times while giggling in the background with her co-workers. When I got to the window, she took the payment without giving me a receipt (still distracted). She closed the window and disappeared. She then sent another co-worker to come ask me if I have already paid. I said yes. I got the coffee and saw multiple stickers on it saying different things. The coffee didn't taste like anything I have ordered. This is so disappointing.
Atmosphere: 1
Food: 1
Service: 1
I used to go here every day for my latte. Now I drive out of my way to another Dunkin. Multiple times was given milk with no espresso as my latte. Generally the hot latte is cold. Had it delivered when I broke my foot and was unable to drive. The order was wrong, sending a pumpkin muffin instead of a ham and cheese croissant. The last time it was delivered they didn't send the croissant. Unfortunate as this is the Dunkin closest to me.
Service: 1
The young lady that waited on me had a mask on I couldn’t hear anything or understand what she was saying. The guy at the window and the noise in the store was crazy. The menu board inside for drinks wasn’t working right. I wanted a special drink but couldn’t see the menu and the young lady wasn’t any help at all.
Atmosphere: 1
Food: 3
Service: 1
The manager in the drive through is always super quick and concise when taking orders, gets everyone through the morning rush quickly!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts
I usually stop here once or twice a week. The service in the drive thru is really fast and accurate, and the omelet bites are both healthy and tasty.