“Just stopped on a whim driving past the store. So glad we did. Store was nice, and clean. They have !THE BEST! "Fruit pizza" sugar cookie I've ever had in my life! This place will become a regular pit stop when we are in the area again! Taste means everything, and everything we tried was perfectly delicious ? not to mention decorated beautifully ?“
“I want to share my opinion, and I hope no one will take offense, but will instead try to understand the reason I decided to leave this review. I feel sympathy for the owners, but the problems that the owners are facing can be addressed. I think that their business may be headed for ruin if these issues continue. I don't want to see two elders falling into financial ruin over fixable problems. This Cold Stone location was under different management years ago, and possibly even had a different franchise owner during this period of time. During this earlier time, it is not exaggeration to say that this Cold Stone location was wildly successful. You could go there anytime and find a massive line and cheerful employees. On evenings, especially on weekends, there would actually be a line out the door. Customers would drive 30 minutes, and pass several competitors on their way, to get to this Cold Stone location. However, maybe 5-ish years ago, this location came to be under new management, and possibly, a totally new set of franchise owners. I assume the previous owner sold the rights to this Cold Stone location for a tidy sum, due to it's wild success at the time. The new owners/managers are the married couple you see there today. I'm sure that this couple invested their savings into this business, hoping to make more money than they spent. However, immediately, due to their negative personalities, they lost the workers. No one was willing to work under them, or with them. This led to increasing workloads on them. They're inside the store running it themselves at all hours of the day, every day. This means that they are not only negative, but also very tired, leading to misery, which shows in all they do. They allowed the store itself to fall into disrepair. Chairs and tables and dirty and broken for months at a time, and they chose to close their restroom for customers for months at a time, or close it permanently, even though it works and they use it themselves. No one greets you when you walk into the store anymore, and the entire vibe inside the store is one of misery. An ice cream store should be cheerful, bright, clean, and positive. They also stopped caring as much about the quality of their finished product, because they're just too tired. The business they hoped would secure their future has now become a prison for them. They seem to hate both their business, and the customers. Therefore, previously loyal customers have also stopped coming. Even though the ingredients themselves are high in quality because Cold Stone is a major corporation that ensures high quality product reaches its stores, customers won't come to purchase that product anymore because of the negative environment inside the franchise location itself. This means that the owners had to start taking doordash orders to improve sales, which are a headache and divide their small two person workforce even more, leading to longer wait times for the few customers that do still end up in the store by chance. The point I'm making is this: I feel sorry for the owners, but they are harming their own business, and are in a vicious cycle leading to financial ruin. I was just there tonight and ended up leaving without ordering anything, because the flavor I always order was looked dirty inside the case, the wait was too long even though there were few people in the store, and one of the owners was becoming frustrated with a driver due to the large number of doordash orders, which is understandable, but the customers should not be aware of that frustration. My advice as an MBA in Business is the following: step away from the day to day operations of the store. Your business should not feel like a burden, or a prison. Completely turn operations and upkeep over to a professional who is excellent with customer service & operations management. Place a sign out front which reads, "Under New Management", and do not interfere with the day to day operations. Employees & customers will both return, and your financial futur“
“Everything is always delicious! We go in a couple times a month to get cupcakes. We’ve gotten birthday cakes as well and they’ve been beautiful and delicious. Macarons, cookies, brownies, krispies treads - all wonderful.This was my birthday cake last year - based on Van Gogh’s almond blossoms. The flavors - funfetti cake, vanilla Buttercreme, strawberry buttercream filling.The staff is always super friendly as well and very helpful if you have questions. It’s super small, but full of happiness.I love this place!“
“Some of the BEST cookies I have ever had. We ordered their chocolate chip and original burst cookies. They were so delicious and perfect for our family Easter.I ordered online and picked up my order in person. They helped me carry my order out to my car and were extremely welcoming.It was so nice to walk in the door watching them make the exact same cookies I ordered. You can’t beat these freshly baked cookies, such a nice hidden treasure.“
“This absolutely wonderful! Very clean 10/10 on cleanliness! Over 20 kinds of cookies, several types of cakes you can buy bye slice or whole! I got 4 peices of different cakes every single one extremely moist! You can tell nothing is frozen and it's all hand made! Very polite and patient service if you can't make up your mind on what to get!“
“We came in just before close, and they were awesome. The Stuckey bun was out of this world the most amazing concoction of flaky crust and buttery carmel with fresh pecans. I would buy again in a second. The wedding cookies are the best I have ever had. If you are in the area, this a must stop.“
“I used to buy cupcakes from Molly’s every week when I went to buy milk tea at Qlicious. since Qlicious was forced out I have never been to Liberty center again. Just heard you will open one in factory52 I will definitely get cupcakes over there.“
“My (now) wife and I had stopped by a few times for treats, but this review is mainly because we used Chubby Bunny for our wedding cake and cupcakes for our wedding. We had one main wedding cake and ordered ~50 (might have been more) cupcakes.Delicious, phenomenal, and a very easy ordering and pickup process. My wife is gluten and dairy free for allergy reasons, and our goal for the wedding was to remove all reason to worry about what she was eating. She had none. The cake looked and tasted amazing, and the cupcakes were gone in a flash because everyone loved them.I'd also bet that some of our guests still don't know that it was gluten and dairy free at all!“