“Literally you can make my pizza and my beloved cheesy bread perfect one more time and you’re going to be put In the hall of fame. I won’t order anywhere else. Who keeps making my cheesy bread perfect so many times? I want to give you a tip: the past two times was worth heaven. But the other times have all been 200 times better than the other ones. Who is doing this? I need to know. I freaking love how you do the cheesy bread there. Also pizza is a ten here“
“Awesome management! Javis the manager went above and beyond to help me straighten out a door dash problem. He spent over 2 hours on calls to door dash . The dasher left me a totally wrong order . Javis the store manager would have even delivered a new order to me but i am out of his delivery zone. He even told them that their Dasher came in and admitted that he picked up the wrong order but door Dash would not refund or have them remake my order. They just kept giving us both the runaround. He had me on one phone while he had Door Dash on the other line. I mean he really took a lot of time to do this and really wanted to get it made right and did his best. He went so far over way and beyond that and most store managers would just say there’s nothing I could do for you and hang out but he was really awesome. Door Dash was of no help. Door dash grabbed the wrong order and gave me an order that wasnt mine. The dasher would not answer the phone to me. It even reflected in the picture of my order that it was missing a box, but Javis the store manager did not give up until after 11 o’clock at night when he told them all that he was going to call the next day to door dash HR and see what he could do about getting them reported. I mean they really could care less I plus the food they droped me off I couldn’t have eaten anyway I’m allergic to meat it was like a supreme meat pizza, I am just really so happy to know that there is somebody that takes their job so important that they will go out of their way to help somebody try to straighten a problem out. DoorDash is horrible. I’m canceling my pass. So since he could not get Door Dash to fix anything, he put a credit and notes into his system that anytime I want to come in no matter what I want I can get a whole order remade for the price that Door Dash charge me and it was not his fault at all. He didn’t have to do that so all I could say is I really praise his efforts and I’m looking forward to going in the store and picking up food and dealing with the store all the time now. I highly recommend them I mean they will go out of their way to make your food good make your food right and if there’s any problems, they will take care of it particularly the manager Javis he gets 10 stars from me. Thank you again Javis!“
“came in yesterday, spoke to the manager already but want to still leave a review. anytime i’ve order from this marco’s, the staff has a great attitude & that’s hard to find nowadays especially in lorain. their service is fast, pizza is always hot & ready & tastes amazing! i will continue my business with them ?? keep up the great work everyone ???“