Customers` Favorites
“Whoever the gentleman that was working tonight 7/25 really had his act together I’d come back just for his hospitality alone didn’t get a sandwich as I arrived just before closing time and he was more then willing to throw some jalapeño poppers and PEPPERONI & CHEESE BITES in the fryer for me as a truck driver from out of town never had this chain before but I’ll definitely be on the lookout to try it again in the future“
Customers` Favorites
“**⭐️⭐️⭐️⭐️⭐️**
Demia at Penn Station Sub Store in North Olmsted is an absolute gem! From the moment I walked in, her warm smile and genuine enthusiasm made the experience unforgettable. Let’s start with the food: my fries were perfectly crispy and golden, and the cookie? Pure heaven—warm, gooey, and melt-in-your-mouth delicious. But what truly blew me away was Demia’s **INCREDIBLE** customer service. She went above and beyond, patiently answering questions, offering recommendations, and even remembering my name by the end of the order. Her positivity and attentiveness turned a quick lunch stop into something special. Demia, you’ve not only nailed the food game but also won a lifetime customer with your kindness and professionalism. If you’re near Penn Station, stop by—ask for Demia, and prepare to leave happier (and fuller!) than you arrived. Thank you for making my day! 🥪🍟🍪“
Customers` Favorites
“I’ve ordered from the Fairview location on Uber a few times, and every time the food is amazing! They must have a great crew, they are very consistent with high quality order prep. My order was made quickly each time as well. If you’re looking for Philly cheese steak, you can’t go wrong here!“
Customers` Favorites
“The staff here is extremely kind and accommodating. The restaurant is clean and has plenty of seating available if you want to enjoy your meal inside. The food is fresh and it is definitely one of the best cheesesteaks in town. Highly recommend the Chicken California and the Bacon 3 Cheese as must try options.“
Customers` Favorites
“Nice clean location. They get you in and out. They are always so nice to me, too! Stopped in on a Sunday afternoon before shopping and had some lunch. Their sandwiches are always hot and tasty. I love the pickles, too. Lemonade is delightful, too. Charleys is better than Subway to me. I tried the Cali chicken sub cause i usually got the teriyaki at the mall.! It was awesome. I definitely will stop again when I'm in the hood again!“
Customers` Favorites
“So wonderfully CLEAN!!! Great service, atmosphere and food. It’s the only Penn Station we’ll patronize. So CLEAN!!!“
Customers` Favorites
“I just want to give a big thumbs 👍 up, I've been here 5-6 times and it never disappoints, Today I ordered the small original cheese steak as I was waiting on my sandwich and it was accidentally given to another customer, so they upgraded my sandwich to a large and gave me a free Fry, That's what you call great people working there and you guys didn't have to do that I understand mistakes happen, Thank you“
Customers` Favorites
“This is a really busy place.
Probably the best way of ordering is online.
Especially if you are entertaining company from out of town.
Because Mr. Hero is an Ohio thing.
People outside of Ohio do not have the opportunity to enjoy the Romain Burger.
It would not be safe to ship a sandwich.
Treat yourself and enjoy your life ✨️ 😉.“
Customers` Favorites
“Stopped for a Cheesesteak meal today, 4/22/23 around 5pm. Everything was cooked just right, and delicious. I'll certaintly be going back. Also, staff very friendly and restaurant very clean. Thanks!“
Customers` Favorites
“2nd time eating here and they now have a loyal customer!
Had an issue with their Onion Rings, called and they immediately rectified it, making it right! Exceptional Customer Service!👍🏽
Their Chicken Bacon Ranch Cheesesteaks are incredible and will be my go to moving forward!!!!!😋👌🏽
Highly Recommend this location!“
Customers` Favorites
“My 1st cheesesteak from here was 🔥🔥🔥. Double meat & all 3 cheeses was the absolute bomb. Kudos 2 Olmsted township 4 having a gr8 sandwich shop 4 the community!!!! Will definitely return 4 the cheesy goodness that is ur cheesesteak. 😁“
Customers` Favorites
“We ordered delivery and it was great! They even called to confirm our special requests on the sandwiches.Love the romanburger!Must get waffle fries and a cheese cup!Tuna was excellent.The mozzarella sticks were very good!Breaded mushrooms were good!Jalapeno poppers were also good.Everything arrived hot and fresh. Packaged with care in a box!I'd definitely recommend this location! Give it a try!“
Customers` Favorites
“People r nice n food is great I would go here🍔🍟👍“
Customers` Favorites
“This is a nice little addition to the convenience store. It's a run of the mill convenience store overall with anything you would expect to find it any corner store in our area. But what makes it so grand? They have a Mr hero inside! When you're on your way home from work picking up a six pack or a tall boy, who can resist a nice 10-in Roman Burger sandwich or hot buttered cheese steak?? Maybe somebody can but not this guy! Staff is also very friendly and you can see into the kitchen and it appears to be pretty clean, which is always a good thing.“
Customers` Favorites
“Literally dining here as I write this. We go to Penn station all the time and this is the best service we’ve had. Such friendly employees working here today, and our subs are perfect!! And hot, fresh fries to go with them. Great job! Fast food workers aren’t generally the kindest but these guys are great. ?“
Customers` Favorites
“The man that runs this establishment is one of the sweetest kindest men I have ever met in my life. It is one day before my pay day and i have overdraft protection that normally works. My children wanted Mr Hero and i only had 25 dollars. But i knew i get paid tomorrow so if my account goes negative it will be for less than 6 hours. Well my overdraft protection wouldn’t let the payment go through. I felt embarrassed and upset that they prepared food i couldn’t pay for. He didn’t make scene or cause a fuss. He took my 25 dollars and ask i come back and pay him tomorrow. Something most establishments wouldn’t do. I appreciate his kindness and will go in tomorrow and tip very well. Having your card declined is so embarrassing and he was so sweet about it. I will never go in anywhere thinking my bank had me covered ever again. But this was the kindest act I’ve seen in a long time.“
Customers` Favorites
“Delicious sandwich Delicious lemonade Delicious fresh French fries!“
Customers` Favorites
“very good sandwich. got the regular cheesesteak with onions and mushrooms. much better then Charlie's. sandwich was stuffed full. good flavor. Will get again.“
Customers` Favorites
“We went to Penn Station in Avon tonight, where we met Logan. I haven't seen such genuine, friendly customer service in years!! We ordered a chicken teriyaki sub with ghost pepper cheese, a cheese steak sub with ghost pepper cheese, and fries. The ghost pepper cheese had an amazing kick and perfect flavor, and we really enjoyed it! Absolutely delicious and fresh!! Also very generous with the fries! I've already gone back to the menu to decide what I want next. Thank you for a wonderful experience, Logan!!“
Customers` Favorites
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“Love it love it love it yeah“