Soup near Oberlin

“Beautiful food and beautiful people. Fortunate to have this restaurant in Oberlin. Gracias!“

“On Sunday, May 10, my sister and I decided to go to Olive Garden in Elyria after Sunday service. We've always enjoyed going there. However, this was not a good day. We got there about 3:45 p.m., before rush hour. It was not crowded, we were seated immediately, we put in our orders and then we waited an hour and a half before leaving without eating because our food was never ordered by our waitress. At first she kept telling us it was due to a backlog because of the holiday, Mother's Day, so we were fine and we understood. But, then we realize it was just lies. We asked her to check on our orders multiple times and each time she said they're working on it, even offered us free desserts, a free meal to take home, etc., because we waited so long, but even that didn't come. We found out later that she never put our order into the kitchen. We sat for an hour and a half waiting and listening to her excuses when basically, she was just lying the whole time. There's no way she could have been checking on our orders because the cook would have known he/she didn't have an order for our table and that should have prompted her, I assume, that she forgot to give it to the kitchen, and would have done it at that time. We understood at first when she was saying it was a backup due to it being Mother's Day, but that wasn't the reason, so then we were not happy, because not only were we waiting an hour and a half, we watched people who came after us, even groups of people be seated, get their food and drinks, finished it, and get up to leave and we're still sitting there waiting for our food to come.

So, I found a manager, told her what the problem was and let her know we were ready to leave and we offered to pay for only our drinks. She told us the drinks were on her, so we left and went home.

Normally, I would give this restaurant a 5 star, because the food is good and I'm not saying not to go there. I'm sure this doesn't happen often, this was the first time it happened to us and I've been there several times. So, I'm not writing this review to say don't go to Olive Garden in Elyria, I'm just expressing a concern that maybe they need more workers on a holiday.

I hate writing negative comments because we all make mistakes, and I do not wish anybody to lose their job. But, it wasn't the mistake that upset us, it was the lie. She should have just been honest from the beginning.

Update: Received an email from their administrative offices and then the next day I received a $50 gift certificate to return, which we did, but at a different location. We were shopping in another nearby city and we used the gift certificate during our visit at that location. The food and service was excellent.

Thank you Olive Garden for your prompt response and gift.“

“Was in today for lunch and had the best customer service by an older gentleman! Thank you for your kind service sir, you made my day! I hope your manager appreciates your efforts! 😁“

“Thanks to the staff working hard at Panera tonight!!“

“At the west bound toll rd. Panera bread picking up a coffee in Ohio. To the young black girl that served a cowboy a coffe, in spite of a very grouchy Karen, I thank you for your smile. People like you make truck driving worth it.“

“Delicious and great staff. Love the location and great for truckers who want something different and with some zest and pesto! Love Amherst Panera…“