Charleys Cheesesteaks

Name: Charleys Cheesesteaks
Address: 2120 W 4th St, Ontario, Ohio, 44906, US
Telephone: (419) 775-4588
Price range: $
Rating: 3.3

$ • Cheesesteaks, Sandwich Shops

Hours:
2120 W 4th St, Ontario
(419) 775-4588

Menu Order Online

About Charleys Philly Steaks

Charley's Cheesesteaks is a restaurant that offers delicious cheesesteaks made fresh and packed with flavor. Customers praise the food for being well-seasoned, hot, and satisfying, with the fries complementing the sandwiches perfectly. The overall quality of the food is high, making it a popular spot for cheesesteak lovers.

The staff at Charley's Cheesesteaks are generally friendly, polite, and quick, even during busy times. Customers often mention that the team is well-trained, attentive, and efficient, with some noting that the newer staff members are especially nice and the training seems to be well-executed. A positive first impression is common, especially when greeted kindly by the manager, creating a welcoming atmosphere.

However, service issues have been reported. Several customers experienced repeated mistakes with their orders, including missing or incorrect toppings like lettuce, tomato, peppers, and pickles, which caused dissatisfaction, especially for those with allergies. In some cases, orders were remade after mistakes, but errors persisted, and some customers felt that certain staff members seemed to care less about customer satisfaction. Additionally, there have been issues with order accuracy, missing items, and incorrect drink sizes, which affected the dining experience.

Despite these problems, many customers appreciate the polite attitude of the staff and the effort they put into making the dining experience better. Overall, Charley's Cheesesteaks is known for tasty food and friendly service, though consistency in order accuracy can sometimes be a concern.