12 Best Coffee Shops near Shelby

“Today I ordered on the mobile app and went to pick up my 4 large drinks and a dozen donuts at the Shelby Dunkins. When I arrived at the pick up window my order wasn't there. I ordered on the app for the Dunkins in Bellville! I tried to call Bellville Dunkins 3 times but there was no answer. I went back to the Shelby window and explained what I had done...and asked them how I could correct the issue. They said my order was already processed in Bellville but don't worry we will take care of your order here. They did not ask me to pay again and said no worries. This is GREAT customer service and I'd give them 10 stars if I could! We always have a great experience at the Shelby Dunkins with delicious drinks and food! I still felt bad so I bought them a pizza and took it to them....They were appreciative and said I didn't have to do that but what they did for me was a big deal in my eyes...and a pizza was so minor but I wanted to do something for them. Thank You Shelby Dunkins for Great Customer Service.“

“go to willard or mansfield mcdonalds. or if you cant then I recommend wendys or taco bell in shelby“

“the owners are lovely people and the coffee is delicious!“

“Absolutely the best Tea and Shakes! The staff is very knowledgeable about the products and super friendly!“

“Had it for the first time and it was delicious!!! And the staff was super friendly and helpful for my first time!“

“Fast, friendly service. Excellent quality coffee!“

“Great drinks and atmosphere“

“Great drinks and atmosphere“

“Revised Review:
Well, where did we start to go wrong? I don't really understand what's happening to the stores around here. Are they the same management? Do they have a management deficiency? I would have assumed it was a corporte issue but I go to stores all over the eastern USA and they're always on their game. So that leaves me to believe it's a local issue. I don't believe it's a talent issue, but actually im not sure. I truly believe they understaff to bare minimum and when theirs peak times or someone calls off then theirs too few of staff to carry the weight. It's unfortunate really. Companies running bare minimum staffing to keep the expenses low hurts the brand, the customers and the staffing. I get not wanting people to stand around but if you cant project and schedule your busy times nor staff coverage to cover call offs that's on you. This location has such potential to be good. Yet more and more I'm starting to see days between the good where the wait times are ridiculous to pure insane. Drive thrus that wrap around a building generally aren't because they're busy, it's because the amount of time between ordering to sending your food out the window is too long. So what I believe has changed is the management and staffing.

Maybe it's a local mindset.... I look at places like McDonald's who also are failing in the same regard. But mainly local. All they want to do is get you to the food window and pull you forward. But the amount of time between ordering and pickup window is more than enough to have orders ready. Maybe the business models have changed. But the drive through service industry seems to be falling short, mainly around here. The volume of some of the stores I've been to especially in Florida is insane with way less weight time. So I truly do feel its a management failure.

Original Review:
It's nice to have a real sit down Starbucks in Ontario, Finally! They are usually very quick in comparison to the other store. The guy on speaker/window in the mornings lot is very pleasant and helpful. Helps start the day off good when that's your first interaction of the day. They are out of stuff sometimes but that's a Starbucks brand issue nowadays and not just to this store and not very often. Love their hours. It's nice to have them here. Wish the other store was managed and ran as good as this one.....“

“Have had to eat here quite a bit the last several months for necessities sake. The more often we've gone, the nicer they have been! They know us by name, and are super quick to fix food mistakes (though for us they have been rare) kind management and in my opinion, the best McDonald's food in our area. Definitely recommend this one.“

“They make it right when they can.“