Steak 'n Shake
$ • Burgers, American
Hours:
1779 W Main St, Troy
(937) 335-0064
About Steak 'n Shake
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Steak 'n Shake Reviews
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I had to order my own food, then pick it up and carry it to my table. And the ordering kiosk still asked me if I wanted to tip! If this is now your business model, no thanks.
Service is a thing of the past.
I purchased food on the mobile app for delivery. My food was never delivered. They still took my money. They sent me an email saying they canceled my order but still haven't returned my money. there's absolutely no way to speak to a person on the phone and I've sent numerous complaints through every avenue that I can email the mobile app this website on Facebook. I will never go back there again You just bought yourself $42.67 worth of bad advertising! Hope you're happy with yourself.
The quality of our local steak and shakes have significantly improved along with the staff. Much cleaner, tastes better, and even seems more filling than it used to. On top of that the new company policies like banning microwaves, beef tallow for their fried goods, and grass fed beef for the burgers. It went downhill a while ago but I can definitely say it has done a complete 360 and has honestly been one of our families favorite quick fast food locations now. Definitely better...read full review
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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Steak 'n Shake offers decent food and shakes, but the customer service leaves much to be desired. The self-serve kiosks and QR codes to get your drink can be confusing with no instructions, which may be challenging for others, such as those with disabilities or those who are not tech-savvy. The dining area may be lacking in cleanliness. However, the food is always consistently good and reportedly very good, and the best fast food burgers in town. Some staff members are friendly for the very small interaction you get to have with them. Customers have also noted that the shakes are even better and highly recommended. Despite these positives, there have been issues such as a rude manager and long wait times. Overall, while the food is appreciated, improvements in service and cleanliness could enhance the dining experience.