Starbucks in Westerville

“1-10-24, Wednesday night, 20 minutes to close. I creep in with a guilty feeling, knowing I'm potentially that last minute customer who upends the pre-close cleaning routine...But...The young lady behind the counter was bright eyed and cheerful. I needed some help deciding, she offered the perfect solution: not a bit inconvenienced by me, had it ready in 3 seconds without batting an eye and wished me a good evening. I am so touched and impressed. Thank you for making customer service GOOD. I appreciate you. You made my night.“

“I’ve been to many Starbucks locations since I moved to the United States, and wow — this is the best one. They treated my partner and me incredibly well. The atmosphere is wonderful, the drinks are delicious, and the service is excellent.“

“I had one of the best experiences at Starbucks last Thursday. From the moment I walked in, I was warmly greeted and guided toward the perfect drink choice. The barista even offered me the option of enjoying my food and drink on a plate and in a mug, which gave the whole visit a cozy, café-like feel rather than just grabbing something to go.

At first, I stood by the counter waiting for my order, but the partner kindly encouraged me to relax instead of standing there. A gentleman then brought my food out to me on a plate, and the barista who made my drink served it in a large mug. Both were absolutely delicious, and the thoughtful service truly elevated the experience.

It was by far the best experience I’ve ever had at a Starbucks.“

“I’m not usually one to write Google reviews but idk how else to shoutout my girl, Bella who works at this location. Bella was so sweet this morning and was exactly the type of person I needed to see before I started my day! Keep it up! You rock!“

“I need to take a moment to shout out not only next level service, but what I consider astounding integrity. Let’s unpack my latest experience at Starbucks… I drove to my New Albany Starbucks across from Torchys Tacos, and got in the drive thru line. I was greeted quickly, drive thru was moving smoothly, the voice over the system was kind and patient (I believe this is the same gentleman who handled my transaction at the window). I placed the order, (which I go get for my wife, so I have no clue what it is supposed to look like week to week FYI) and drove to the window. A pleasant, and efficient young man named Nero, (Bill/Billy) handed me my (my wife’s) drink, and I gladly accepted the offered straw and went to pay. Within seconds of placing my cup in the holder, Nero said “wait, please let me see that drink.” I obliged, thinking maybe it got mixed up with another drink, but instead I heard Nero say: “They did not add the cold foam on top.” Mind you here is the order I am asked to go get:

“Venti iced blonde shaken espresso with no classic, 3 pumps white mocha, line the cup with caramel, and salted Carmel cold foam on top :) thank you!!!“

Not exactly the simplest order I’ve been tasked with.. and this young man not only noticed that SMALL detail, he stopped me, took the drink back, FIXED THE DRINK HIMSELF, and handed me the completed beverage. I want to point out that yes it’s amazing service, but looking deeper that’s INTEGRITY. The fact he noticed proves he has incredible attention to detail, on a Sunday at 11:30am no less. It shows integrity in the fact he did not let someone else’s mistake go unfixed, and he had no obligation to interrupt work flow to fix a drink he was not the one to make incorrectly. The time it took to write this dissertation is the smallest token of my appreciation I can offer, for Nero taking the time to, and I quote.. make “the best coffee I have ever had from Starbucks in my life!!” - which is no small compliment. Keep up the amazing work, keep this young man in your sights leadership, if you don’t make ways for him, someone else might. I’ll be back with my business card soon Nero. Thank you again for the incredible experience, and inherent integrity, your parents did well.“

“So I went to order my Apple crisp that I love so much and unfortunately its out of season. But Mary knew how to substitute some flavors and create a yummy drink for me to enjoy. I did not see what the other girls name was but they both worked as a team to make sure I was happy with my drink. Thank you so much for going the extra mile and caring. Its hard to find these days is good customer service , and people who care.“

“Mrs KAMRUN was AWESOME. She was preparing to close, but she MADE our drinkWe had to drive here after leaving a different Kroger Starbucks at 7:30pm that said although they close at 8pm they stop serving to clean at 7:30pm. Horrible customer service on their part.Thanks KAMRUN for the great customer service!“

“Bianca is bomb af! Excuse my French! But first time I’ve come into a Kroger starbies the lady at another location as rude as can be. Bianca is absolutely amazing. We did have to wait a couple minutes due to the flowing of orders but she took care of us. Absolutely amazing customer service. She even went as far as wiping our drinks down to make sure they were not sticky“

“I went to the Starbucks on North State street and I was heavily disappointed they completely messed up my drink and I waited for forever there. I decided to come to this Starbucks hoping for a remake and the service here is absolutely wonderful. The barista Maddie was so nice and understanding and remade my drink so quick and it was perfect! The only disappointing part was there is no seating. She did recommend her personal favorite coffee shops with seating! I definitely will be coming to this location more for a quick pick me up!“