Wendy's
$ • Fast Food, Burgers
Hours:
5855 SOM Ctr Rd, Willoughby
(440) 602-9523
About Wendy's
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Wendy's Reviews
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I highly recommend this location if you would like to be treated disrespectfully, be argued with when you tell them your order is wrong and then get an attitude when you ask how long it will take to correct the order. This location is an absolute joke. When placing an order, it's no shock why they get the order wrong. The person taking the order (according to the receipt Host: Mia) kept cutting us off while placing the order and then asking to have the order repeated and then...read full review
Went through the drive through and was told all they had to drink was lemonade after ordering a single combo. Asked to have it without onions, lettuce and mayo. The person taking my order said so you want it plain? Sarcasm and unprofessional. The entire staff at the drive through were rude. So sad.
I will never go back to this Wendy’s again. I asked for family chili at the drive-through and this worker said I was not able to get it. They told me I had to get the order done online. What? You can give me 4 chilis to take home, but you can’t give me a Family chili? When I tried to ask the girl at the window, I guess she thought I was being rude, and her stupid manager that looked like a penguin came to the window and started arguing with me. It was unbelievable I tried...read full review
Ratings
Menu
Hours
| Monday | 6AM - 1AM |
| Tuesday | 6AM - 1AM |
| Wednesday | 6AM - 1AM |
| Thursday | 6AM - 1AM |
| Friday | 6AM - 1AM |
| Saturday | 6AM - 1AM |
| Sunday | 6AM - 1AM |
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At Wendy's, the customer service is polite and willing to correct mistakes. However, recent reviews indicate that both managers appeared frustrated, and there have been complaints about staff being more focused on chatting than taking orders. While there have been inconsistencies in food quality, some recent visits have shown improvements in both service and food quality. The drive-through has been noted for being slow, with waits of about 4 to 5 minutes. Despite this, the delicious food makes it worth the wait. The Spicy Chicken combo was disappointing, but the Cobb Salad was tasty. A recent visit highlighted a positive moment when a young man in the waiting area received a mis-prepared item and was very grateful, showcasing the kindness of the staff. The parking is easily accessible, and the restaurant is kid-friendly, with wheelchair and handicap accessibility.