“The drive-thru guy made a mistake on the order and said he could not fix it at the register and asked me to come inside he handed me the food for my order while I was still in the Drive-Thru. While I was inside waiting for nearly 20 minutes my food got cold. When the shift supervisor was available to help me I let her know what happened and she made it right by giving me a fresh order. I love it when a company does right by their customers. I will be back.“
“I used to get it, but nowadays, I will not tolerate Arby’s slander beyond amazing the mozzarella sticks and curly fries are delicious. They have Coke zero instead of Diet Coke, which is amazing in my opinion only old people drink Diet Coke. Nothing wrong with that just saying. can’t go wrong with the ham and cheese sandwiches too.“
“I just came in tonight 10/29/2025 to order some food through the app. Anything that could go wrong with the app went wrong. The 2 ladies working inside Elizabeth and Erica, were both so sweet understanding and patient. They truly represented what customer service is truly all about. Never once. Did they make me feel some type of way for not being app savvy they never made me feel indifferent. It was really nice to actually have 2 ladies with just the utmost respect understanding and patience. Good job arby's on having outstanding employees. I will definitely be back!!!! Best fast food customer service!“
“Stopped for lunch there today. Went in an ordered take out. The drive thru was packed. Inside was almost as busy. The staff was small. But they were taking care of business. The lady at the counter was terrific. My order was perfect. And fast considering the amount of customers in the drive thru. Most places put people in the drive thru before people in the lobby. Not here. My favorite Arby's. Been going here for years. Never had a bad experience.“
“The Arby's at 91st & Yale is my always great experience place!Arby's is generally a pretty safe bet, but I've been to a few locations I've sworn to never visit again.Not so at 91st & Yale. I always laugh and smile talking with the great people there. The food is always right, fresh and great.It's Arbylicious, Arbitastic, and that's all the silly Arby's words I'm going to come up with.“
“Its qick and easy for lunch. There have been a couple times my roast beef sandwich was cold but it was still good after adding extra sauce haha. Service is usually good only had a couple times it wasn't. It was like the cashier was spaced out those days and didn't understand. Its a good establishment.“
“If I could give the women at the drive thru window 10 stars I would! This girl needs a raise, her hospitality was amazing. Shes someone I would want working at my store. She made my daughter feel special. Thank you. And hopefully her boss sees this, it was Saturday 9/20 11:13 p.m.“
“I made an online order through the website and then picked it up (over the weekend, 06/28/25). The food was already done by the time I got there (Impressive!), which was quick! I was happy that I didn't have to wait, so that was a PLUS!! Once I ck'd my food, I noticed my potato cakes were cold. So Alisha fried some fresh potato cakes, as well as my husband's curly fries. It only took a few minutes (5 min. or less) and she finished up with my order. Alisha was really Friendly and the food (Philly sandwiches) was good. I also had an orange dreamsicle shake and it was also Tasty!😋“
“7/1025 I always enjoy the Arby's Smokehouse, French Dip, Slow Roasted Beef, and Greek Gyro. Today, I sampled the new Angus cheesesteak, but unfortunately, the cheese was a bit overwhelming for my preferences. Still love the rest of the Arby's sandwiches.“
“That's arby's is a lot like many others just located in an odd area of town.If you are local, this is a great place to come.Get some food.The only reason I wouldn't give more stars is arby's does not give you enough sauce when you ask for a lot they give you one or two“
“A friend and I ate lunch at this location before shopping and running errands. She had a beef and cheddar sandwich with sweet tea. I had a crispy chicken sandwich with Coke. Both sandwiches were fresh and delicious! We enjoyed the food. The restaurant was welcoming and clean. We were able to visit; the room was not noisy.“
“Ryan, one of the workers, was so nice! He was courteous to everyone when I ate there last week, and equally courteous when I called about a shawl that I had left there. He promised that he would place it somewhere for pickup. Sure enough, Ryan, a man of his word, had my shawl ready for pickup. He is an A+ employee, one that other employees everywhere should model.“