Sushi Bars in Brockville

“We’d like to clarify a few points regarding your recent experience with Kochi Sushi.

As a reminder, Kochi Sushi does not typically offer delivery on Mondays and closes at 9:00 PM. However, we made an exception yesterday and took your call at 8:13 PM—outside our usual last call for orders, which is 8:30 PM, as we need time to begin cleaning and closing the restaurant.

During the call, there seemed to be some confusion regarding our menu pricing, particularly between our standard 6-piece rolls and hand rolls. For clarity, our 6-piece rolls are the standard sushi rolls, while hand rolls are cone-shaped and priced differently. We offered to send you our menu so you could confirm the pricing directly, but unfortunately, the conversation became difficult as concerns were raised repeatedly despite our efforts to clarify and assist. Our staff also experienced disrespectful treatment during the call, which we take seriously.

We value our customers and strive to provide the best service possible. In this case, we went beyond our normal hours to accommodate your request, and we hope for understanding and mutual respect in any future interactions.“