McDonald's in Kingston

“I had a wonderful experience at this location, thanks to Damian and the entire team. We’re not from Kingston, and Damian went out of their way to help us understand our Mc Rewards points and guide us with the location setting. They noticed we were a family and thoughtfully recommended table service, which really showed an extra level of customer care.

We visit McDonald’s often and usually expect average service, but this location truly stands out. The team serves with genuine passion and happiness, which makes a big difference. Everyone is friendly, and what impressed me most was how kind and patient they are with kids ordering on their own, they make them feel comfortable and valued.

This is definitely above-and-beyond service, and we’ll gladly return!“

“Giving this 5 stars because of a certain employee named, Jackie W. My colleagues and I stop at McDonalds for lunch and Jackie is always greeting everyone with warm smiles, and is very kind. She has excellent customer service skills and should be recognized for that!“

“This McDonald’s is a nice and convenient place to stop for a meal. It has a good amount of seating, so finding a place to sit is generally easy, even when it is busy. The restaurant also has a pleasant view, which makes the dining experience more comfortable.

The washrooms are available separately for men and women, which is convenient for customers. Another big advantage is the large parking area, with plenty of parking spaces for cars.

The restaurant also has self-order kiosks, making it easy and quick to place an order without having to wait in line at the counter. For customers who prefer to stay in their car, there is also a drive-thru available for convenient ordering and pickup.

During busy peak hours, the waiting time can be around 9–10 minutes. The service is organized and the overall experience is convenient.

Overall, a comfortable McDonald’s with good seating, parking, self-order kiosks, washrooms, a drive-thru, and a pleasant environment. A good option for dine-in, takeout, or a quick drive-thru meal.“

“This is honestly the quickest and most consistent McDonald's in Kingston. One of the only negatives to this location is honestly some of the customers. A certain percentage of local customers are clearly suffering from mental health issues. I really feel bad for the staff. McDonald's employees do not get paid enough to deal with the nonsense that some of these crazy people bring into this restaurant. Yesterday at 3:30pm, I watched a crazy woman with two kids go off on the cashier over a simple misunderstanding. It was absolutely insane. She turned the volume up to 10 and just screamed her lungs out about a complaint that she felt was justified. I spoke to the young cashier shortly after the screaming woman left and she was visibly shook up. She was so nervous afterwards that she was barely able to take my order. A co-worker had to take over. I spoke to her coworker and she informed me that the young lady was actually completely deaf in one ear.

The best thing this location could do is start refusing service to people who act out. Start taking pictures of these insane customers and ban them for life. Customers have the right to enjoy their meal in peace and the staff do not deserve some of the insane people that walk into this location.“

“McDonald's still offers the convenience, speed, and consistency that have made it popular for decades. The food is familiar, service is usually quick, and locations are easy to find. However, prices have increased dramatically in recent years, and it no longer feels like the budget-friendly option it once was. While the app deals can help, a simple meal can now cost much more than many people expect. The convenience is still there, but the value is not what it used to be.“

“The manager was very friendly, and made our time there enjoyable. The dining area was the cleanest of any other Mcdonalds we have visited. Of all the Mcdonalds restaurants in Kingston, this particular one is the one I recommend everyone to go to.“

“I come in here all the time but never feel like I need to leave a review but tonight made me want to. The team that works here gets along so well. They had a really big order come in and everyone worked as a team to get out the orders for the people in the store and do the big delivery at the same time. They let us know it would take a little longer because of the delivery. The one small manager girl always seems to keep the shift runin smooth and the crew always seem to have fun! The young guy and girl working did great too.“