Tim Hortons

Name: Tim Hortons
Address: 299 Doon Valley Dr, Kitchener, Ontario, ON N2P, Canada
Telephone: (519) 896-0000
Price range: $
Rating: 2.2

$ • Coffee Shops

Hours:
299 Doon Valley Dr, Kitchener
(519) 896-0000

About Tim Hortons

Tim Hortons has received mixed reviews but remains a convenient option for students on campus who need a quick coffee or snack between classes. Some customers feel that the restaurant is becoming cheap, as seen with the Roll Up the Rim contest, where free coffees or food items were only valid until April 17th, unlike previous years when winning items were valid till the end of the year. The app also did not provide an additional roll-up with a free coffee, which was a disappointment for some.

The taste of the food has faced criticism, with one customer noting that their French vanilla tasted different and had less quantity compared to other stores. However, there have been positive experiences, as highlighted by customers who appreciated the thoughtful presentation and care from staff members like Nikunj and Prerak. One reviewer shared a good experience when they received a cookie after their bagel order was not fulfilled as expected, showing that the staff often go the extra mile to care for customers.

While most staff are described as friendly and efficient, some reviews mention that the store can be crowded, especially during morning and lunch breaks, leading to long wait times. Another reviewer noted that an older employee was rude to customers and colleagues, canceling orders by claiming that they were out of stock, even when they had the same items for other customers. Overall, this location offers a reliable spot for a caffeine fix or a quick meal, but customers should be prepared for the usual campus rush.