Tim Hortons

Name: Tim Hortons
Address: 7311 Pin Oak Dr, Niagara Falls, Ontario, L2H 1X5, Canada
Telephone: (905) 358-0880
Price range: $
Rating: 2.8

$ • Coffee Shops, Bakery

Hours:
7311 Pin Oak Dr, Niagara Falls
(905) 358-0880

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About Tim Hortons

Tim Hortons, a well-known Canadian coffee and donut shop, has been a local favorite for many. The reviews paint a mixed picture of the customer experience at one of their downtown locations.

On the positive side, the interior decor is described as clean and up-to-date, creating a welcoming atmosphere. The staff are generally friendly, with some customers noting familiar faces they see on a regular basis. The menu items, particularly the Dulce Apple Fritter donuts, are praised for their taste and value.

However, the reviews also highlight some areas for improvement. Customers have experienced long wait times, with the drive-thru seemingly prioritized over in-store service. There have been issues with the presentation of the donuts, with the caramel topping sometimes peeling off or the donut itself being empty inside. Customers have had to return items and argue with staff, who do not always seem to understand the importance of providing good customer service.

Additionally, some customers have expressed frustration with staff speaking in a language they do not understand, which they find rude and inconsiderate. The location's proximity to the downtown area also seems to attract a unique clientele, which can add to the overall experience.

Despite these challenges, many customers continue to frequent this Tim Hortons location, drawn by their love for the donuts and iced cappuccinos. The convenient parking and wheelchair accessibility also contribute to its appeal. Overall, the reviews suggest that while this Tim Hortons location has room for improvement, it remains a popular spot for those seeking a taste of a Canadian classic.