Tim Hortons

Name: Tim Hortons
Address: 7311 Pin Oak Dr, Niagara Falls, Ontario, L2H 1X5, Canada
Telephone: (905) 358-0880
Price range: $
Rating: 3.1

$ • Coffee Shops, Bakery

Hours:
7311 Pin Oak Dr, Niagara Falls
(905) 358-0880

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About Tim Hortons

Tim Hortons, a well-known Canadian coffee and donut shop, has been a popular spot for many local customers. The reviews highlight a clean and modern interior that creates a welcoming atmosphere. The staff are generally friendly and helpful, often greeting customers warmly even during busy times. Customers appreciate the bakers, like Ruth and Raman, who go out of their way to make and serve donuts such as the apple fritter and Boston cream with care. Many continue to visit for their donuts and iced cappuccinos, enjoying the good taste and value of items like the Dulce Apple Fritter donuts. The location offers convenient parking and wheelchair accessibility, making it easier for many to visit.

The store stands out for its bright and clean decor, especially compared to other nearby locations that can be dark and unkempt. Customers notice the friendly attitude and willingness to help from the team, including the supervisor, which makes the experience pleasant. Service is often quick, even when busy, with staff like Aman providing polite and attentive customer service, such as fixing a cold steeped tea promptly. The atmosphere and helpful staff are highly appreciated, contributing to the location’s ongoing popularity.

However, some issues remain. Customers have experienced long wait times, especially at the drive-thru, which can take nearly 12 minutes or more, often prioritizing drive-thru service over in-store. There have been problems with donut presentation, such as caramel topping peeling off or donuts being empty inside, leading to returns and some frustration with staff. In some cases, communication issues have caused discomfort, especially when staff speak in a language that customers do not understand. Despite these challenges, the friendly team and clean environment keep many coming back for their favorite donuts and iced cappuccinos.

Overall, this Tim Hortons location is appreciated for its bright decor, friendly staff, and good parking. While there is room for improvement in service speed and donut presentation, the positive attitude of the team makes it a pleasant place to visit. Many customers recommend it as a good spot to enjoy a Canadian classic in a welcoming setting.