Dairy Queen Grill & Chill
$ • Fast Food, Ice Cream, Burgers
Hours:
3767 Spratt Rd Unit 1, Ottawa
(613) 822-3002
About Dairy Queen
Customers' Favorites
Dairy Queen Reviews
Share your opinion about Dairy Queen Grill & Chill
This evening we attended and ordered dinner, we got home and realized my spouse’s burger was missing. I then returned to the location and indicated it was missing. I was met with rudeness and not polite customer service.
The team member proceed to go into the back of the store and complain loudly that they gave me the burger and she made it herself, etc.
Needless to say the team member in the back made a new one and found the missing burger in back. There was...read full review
BRUTAL. Staffed by absolute idiots. The few times we've been in there, even if we're the only people inside, we've waited an eternity. But yesterday is why we'll NEVER go back. We were the only customers at 4:30pm. Order took 20 mins, then we were told there was none of the drink we ordered for the kids, and further made to wait while the girl went to try and work out how to pour milk for another 10 mins. We were given our food in a torn open bag, missing half of itself, which...read full review
Menu
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 9PM |
People in Ottawa Also Viewed
Dairy Queen Grill & Chill at the Spratt location offers friendly customer service with staff members like Noah, making the experience pleasant. The restaurant has a simple atmosphere and is staffed mainly by high school students, so service is okay but friendly. Customers enjoy the ice cream, which is always great, especially on warm days. The restaurant provides a variety of options, including vegetarian choices like slushies and dairy-free bars, and has plenty of booths for families. Bathrooms are generally clean, though some customers noted that tables could be cleaner when dining in. Parking can be a bit difficult to access. Recent experiences include a customer receiving a free treat for their dog as a kind gesture, which made a hard night easier. Another customer appreciated the helpful and pleasant service from Shay when ordering a cake for a graduation, highlighting the staff's helpfulness. Overall, the location is appreciated for its satisfying treats and good customer service, with suggestions for adding credit card tipping options.