Customers` Favorites
Customers` Favorites
“My family and I are locals and frequent your restaurant often. We truly enjoy your establishment and want to start by saying we recognize how difficult it is to find and retain good employees these days. We’ve seen many staff members come and go over the years, and we genuinely appreciate the efforts of your current manager (I’m not sure of her name) — she seems to be doing a great job trying to turn things around since COVID. We also remember Becca fondly, as she was wonderful, and there are currently a few employees who consistently provide excellent service.
That said, I wanted to share some ongoing concerns regarding one particular server, Jacob D. This feedback isn’t meant to be unkind, but rather to highlight areas where additional training or support may be needed.
Over multiple visits, we’ve experienced repeated issues such as:
• Orders being incorrect (regular fries served instead of Cajun, Cajun tots replaced with fries, tomato on a burger when requested without).
• Condiments being incorrect (ketchup requested, ranch delivered).
• A split burger order being confused with a single burger order.
• Very long wait times before being greeted or offered water (around 25 minutes during a slow evening).
• Empty water glasses not being refilled, even when clearly visible.
• Appetizers and food taking extended periods despite the restaurant being nearly empty.
• A general lack of awareness of guest needs, such as checking in, offering refills, or asking if we’re ready to order.
We understand that some issues can originate in the kitchen, and we also notice a difference in consistency between weekday and weekend service. However, many of these concerns seem to stem from attentiveness and situational awareness rather than attitude — Jacob is not rude, but appears to struggle with basic customer service flow.
We genuinely like your restaurant and want to continue coming back. Our hope in sharing this is that it may help improve consistency and overall guest experience. With some additional training, or perhaps placing him in a support role better suited to his strengths, we believe service could greatly improve.
Thank you for taking the time to read this, and for continuing to serve our community.“
Customers` Favorites
“Great Bloody Mary, friendly service and awesome beach vibe“
“Beers were great, staff friendly and wanted to chat beyond simply serving. Kid friendly which is a plus. We had the brisket tacos and the Reuben. Brisket tacos were very juicy and had far more brisket than I expected, great smoke flavor and the bark was incredible. Reuben had a good amount of meat, bread was tasty, fries were excellent. All around solid spot with chill vibes.“
Customers` Favorites
“The best spot in Seaside!“
“Some of the best bartenders in Oregon. Love the local spirit and the owners are phenomenal people. Highly recommended. And you can’t beat the river view!“
Customers` Favorites
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“great food, great service, cute little venue. good for friends gathering or a quiet dinner for 2. definitely will be back.“