Customers` Favorites
Customers` Favorites
“great place to eat at and a place that gives back to their community.“
Customers` Favorites
“Loved these mini donuts warm and freshly baked and SO tasty! I ordered a small plain Jane, rolled in powdered sugar. Perfect snack! A bit spendy but those morsels were delicious! My only complaint—- I may have left my wallet there and I cannot find their hours posted anywhere!!! Just says “closed” .“
Customers` Favorites
“Great food, prices are good and people are nice.“
Customers` Favorites
“Such a sweet family and amazing food! Prices are very reasonable and the staff is amazing! Will definitely be adding this hidden gem to our list of places!“
Customers` Favorites
“I lived in Germany for five years where the bread is amazing. I missed the high quality, fresh bread until I found Saverio’s. I live in San Jose, CA and I always buy multiple loaves of various breads at Saverio's when in Springfield and fly it home to California. Springfield is lucky to have Saverio’s with an amazing selection of high quality fresh bread!!“
Customers` Favorites
“Delicious treats, I especially like the coconut passionfruit pudding and the Rhum babas but you really can’t go wrong with any of their baked goods or food. Friendly service and good coffee. Highly recommend!“
Customers` Favorites
“Do I choose the best bread and baked goods available or stick to my budget and reach for the cheaper store brand versions?Never a happy decision.The Bakery Outlet store solves my dilemma. All good stuff at ridiculous savings. Plus, free bonus items you at the register... My last bonus was 5 additional loaves, plus a box of Franz donuts all for free.I should have brought more bags.I love this store..
Kid-friendliness: Coloring contests and games with prizes for the winners.“
“So good!!! I got a breakfast sandwich on a gluten free bagel and a golden milk latte with oatmilk. The bagel had an amazing taste and texture which is rare for gluten free items. The latte was delicious! Staff was lovely and helpful. Chill atmosphere and lots of local products to buy. Definitely will be visiting again when I come through Eugene. I'm already craving that breakfast sandwich! 😝“
Customers` Favorites
“Hideaway has great coffee and baked goods, along with both outdoor and indoor seating. I had their Tempeh sandwich the other day and it was wonderful.“
Customers` Favorites
“Kit — this review is specifically about your customer service and lack of accountability.
I want to start by saying New Day Bakery is a beautiful establishment. The food is consistently delicious, the space is clean and inviting, and I genuinely love supporting small businesses like this one. That is the reason I am still giving five stars.
However, the way Kit treated my family during our recent visit was extremely rude and unacceptable.
On a Saturday visit, I brought my family — first-time customers — because I was excited to share a place I truly enjoy. We waited in line about 10 minutes, which was completely reasonable. When my mom politely asked if she could add an egg to her ham and cheese croissant, Kit responded with, “Have you seen our croissants?” The tone was dismissive and sharp. She then said she could charge us for a side of egg instead.
It was never about the egg. We understand policies. It was about the delivery and the attitude. The interaction felt tense and unwelcoming. While it was somewhat busy, there were two cashiers and no overwhelming line. Within minutes, the rush cleared. Yet we were treated as if we were an inconvenience.
What made this worse was what happened afterward.
As my mom stepped away to grab a lid for my brother, Kit attempted to “apologize.” Instead of taking accountability, she told my mom she was sorry for how she approached her but that it was because she needed to use the restroom. My mom responded, “So do you treat people badly because you need to use the restroom?” Kit then added a comment about how when you’re “a woman of a certain age, things happen,” which was completely inappropriate. My mom calmly explained that regardless of the reason, the tone was uncalled for.
Rather than simply owning it with a genuine apology — something as simple as, “I’m sorry, my tone wasn’t necessary” — Kit chose to defend herself by saying she has regulars who absolutely adore her.
That response showed a complete lack of accountability.
This entire exchange happened in front of other customers, which made the situation even more uncomfortable. Customer service is not about whether some people like you. It’s about treating everyone with respect — especially first-time guests who are choosing to support your business.
I am still giving five stars because this bakery truly is wonderful and I want to continue supporting it. But management, please address this behavior. Additional customer service training — particularly around tone, accountability, and handling pressure — is necessary. One employee’s conduct should not overshadow an otherwise amazing establishment.
I hope this feedback is taken seriously and used constructively.“
Customers` Favorites
“Now THAT is a double fudge brownie!! These are exactly what size, thickness, texture, and flavor that I am wanting and looking for in a brownie!! 🤤🤤 And this is just from trying it chilled, this isn’t even getting it home and warmed up! If any of it makes it home! As a baker myself, I definitely recommend these! Also! I tried their gingerbread cupcake w/ the lemon buttercream I believe it was, absolutely delicious & again was done so well!!“
Customers` Favorites
“I hate being the one that gives a bad review but we ate here today and can't say we got good food. I ordered pumpkin pancakes and 4 pieces of bacon. The bacon arrived cold, like it had been precooked sometime before and then just left sitting out. The pumpkin pancakes had a really strange almost bitter after taste. My brother in law had chocolate chip pancakes and also noticed the same after taste. My husband then had a taste of both. it wasn't until we drove we away that we all realized the same off taste. Not sure if it was a bad day in the kitchen. On the positive side my husband had oatmeal and said it was very good.“
“Cindy is brilliant, creative and kind ! I love her delicious works of art !“
Customers` Favorites
“This place is an amazing little under recognized bakery! The owners are a sweet elderly couple! I adore them both! The cookies are amazing!! I drive from Springfield but will call because they always sell out of my favorite but they will box the cookies before i get there to make sure I have at least one of my favorite frosted sugar cookies! Love this place!!“
“me gusta su pan de ellos hasta ahorita El mejor pan Mexicano bueno que hay en Springfield“
Customers` Favorites
“With being a new diagnosed celiac it’s difficult to find wonderful tasting treats!! The ice cream sandwich was massive, delicious, and filling!!!“
“I called in about getting a Tres Leches cake and the lady was very friendly! She informed me that they no longer make cakes at this location. I was a little saddened by this, but she was able to give me a list of places that I could check. Thank you!“
Customers` Favorites
“Love this place so much I almost want to keep it a secret. I take my clients here for business coffees whenever I’m in Eugene. Mellow for meetings or working remote. Bomb food. Super nice baristas. Consistent. Haven’t been disappointed. 💯“
Customers` Favorites
“I stumbled upon this place while visiting Eugene and it was the best mocha I ever had!! Made with Homemade ganache- YUM! They customized my order and the scone was amazing too. I will back next time I visit, for sure! Excellent service.“
Customers` Favorites
“High quality, delicious tasting coffee/ingredients & friendly staff make Gold Rush the absolute best!❤️“
Customers` Favorites
“I just found my new favorite bakery! Absolutely delicious and not overly sweet.“
“Awesome food and products! Great taste :)“
Customers` Favorites
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“Love the Ham and cheese with egg pockets. the coconut orange cinnamon roll. Just had Mac&Cheese tonight. sooo yummy... great service. and I drive a hr for their treats.“