Customers` Favorites
Customers` Favorites
“great place to eat at and a place that gives back to their community.“
Customers` Favorites
“Loved these mini donuts warm and freshly baked and SO tasty! I ordered a small plain Jane, rolled in powdered sugar. Perfect snack! A bit spendy but those morsels were delicious! My only complaint—- I may have left my wallet there and I cannot find their hours posted anywhere!!! Just says “closed” .“
Customers` Favorites
“this place has gone downhill ever since the pandemic. came here on my birthday for their bread pudding only to be told "we don't have it today". oh, how perfect that I wait all month to come here on my birthday, and when I do, they don't have the items they advertise on their website. but hey, I only have one birthday in the whole calendar year, and never get to treat myself, no big deal. next time I'll just go to dairy Queen or something. or maybe they should change it to "weekly specials" since their monthly specials are t available all month“
Customers` Favorites
“Great food, prices are good and people are nice.“
Customers` Favorites
“We received a surprise delivery of these tasty Bundt cakes for our grand opening! Let me tell you, they didn’t last long! They were so delicious! We will definitely be stopping in for some more in the near future. We still don’t know who sent them! :-)“
Customers` Favorites
“I would 100% recommend! Delicious, beautiful and exactly as ordered !!“
Customers` Favorites
“Delicious treats, I especially like the coconut passionfruit pudding and the Rhum babas but you really can’t go wrong with any of their baked goods or food. Friendly service and good coffee. Highly recommend!“
“I really love this cute little shop because it’s honestly really affordable and has bread that’s really good for you. Another thing I like about it is the service because the people in there are always so nice and it’s always kept clean! I recommend going here if your on a budget or just because you wanna save money because it’s really a game changer!“
“So good!!! I got a breakfast sandwich on a gluten free bagel and a golden milk latte with oatmilk. The bagel had an amazing taste and texture which is rare for gluten free items. The latte was delicious! Staff was lovely and helpful. Chill atmosphere and lots of local products to buy. Definitely will be visiting again when I come through Eugene. I'm already craving that breakfast sandwich! 😝“
Customers` Favorites
“Hideaway has great coffee and baked goods, along with both outdoor and indoor seating. I had their Tempeh sandwich the other day and it was wonderful.“
Customers` Favorites
“Good food, good people, good service. Never had a problem with anyone here and they value their customers and their health and safety. Thanks!~“
Customers` Favorites
“Kit — this review is specifically about your customer service and lack of accountability.
I want to start by saying New Day Bakery is a beautiful establishment. The food is consistently delicious, the space is clean and inviting, and I genuinely love supporting small businesses like this one. That is the reason I am still giving five stars.
However, the way Kit treated my family during our recent visit was extremely rude and unacceptable.
On a Saturday visit, I brought my family — first-time customers — because I was excited to share a place I truly enjoy. We waited in line about 10 minutes, which was completely reasonable. When my mom politely asked if she could add an egg to her ham and cheese croissant, Kit responded with, “Have you seen our croissants?” The tone was dismissive and sharp. She then said she could charge us for a side of egg instead.
It was never about the egg. We understand policies. It was about the delivery and the attitude. The interaction felt tense and unwelcoming. While it was somewhat busy, there were two cashiers and no overwhelming line. Within minutes, the rush cleared. Yet we were treated as if we were an inconvenience.
What made this worse was what happened afterward.
As my mom stepped away to grab a lid for my brother, Kit attempted to “apologize.” Instead of taking accountability, she told my mom she was sorry for how she approached her but that it was because she needed to use the restroom. My mom responded, “So do you treat people badly because you need to use the restroom?” Kit then added a comment about how when you’re “a woman of a certain age, things happen,” which was completely inappropriate. My mom calmly explained that regardless of the reason, the tone was uncalled for.
Rather than simply owning it with a genuine apology — something as simple as, “I’m sorry, my tone wasn’t necessary” — Kit chose to defend herself by saying she has regulars who absolutely adore her.
That response showed a complete lack of accountability.
This entire exchange happened in front of other customers, which made the situation even more uncomfortable. Customer service is not about whether some people like you. It’s about treating everyone with respect — especially first-time guests who are choosing to support your business.
I am still giving five stars because this bakery truly is wonderful and I want to continue supporting it. But management, please address this behavior. Additional customer service training — particularly around tone, accountability, and handling pressure — is necessary. One employee’s conduct should not overshadow an otherwise amazing establishment.
I hope this feedback is taken seriously and used constructively.“
Customers` Favorites
“Now THAT is a double fudge brownie!! These are exactly what size, thickness, texture, and flavor that I am wanting and looking for in a brownie!! 🤤🤤 And this is just from trying it chilled, this isn’t even getting it home and warmed up! If any of it makes it home! As a baker myself, I definitely recommend these! Also! I tried their gingerbread cupcake w/ the lemon buttercream I believe it was, absolutely delicious & again was done so well!!“
Customers` Favorites
“This place is absolutely amazing we were looking for a place to get pastel de tres leches and we happen to be driving down River Road and passed this place on our way to a different business that seems to always be closed but ever since we walked into this Panaderia we have been nothing but thrilled with everything we have bought and we continue to visit just about weekly now I would recommend it to anyone who's looking for wonderful Mexican pastries and baked goods and especially those who are lovers of flan and pastel de tres leches!This place is absolutely amazing. We were looking for a place to buy tres leches cake and it turns out that we were driving down River Road and passed by this place on the way to a different business that seems to always be closed, but since we entered this Bakery we have been nothing but delighted with everything which we have purchased and continue to visit almost every week now. I would recommend it to anyone who is looking for wonderful Mexican pastries and baked goods and especially those who are lovers of flan and tres leches cake.“
“These guys have the best cookies. It hard to resist them at The Dam on my way to class.“
Customers` Favorites
“I hate being the one that gives a bad review but we ate here today and can't say we got good food. I ordered pumpkin pancakes and 4 pieces of bacon. The bacon arrived cold, like it had been precooked sometime before and then just left sitting out. The pumpkin pancakes had a really strange almost bitter after taste. My brother in law had chocolate chip pancakes and also noticed the same after taste. My husband then had a taste of both. it wasn't until we drove we away that we all realized the same off taste. Not sure if it was a bad day in the kitchen. On the positive side my husband had oatmeal and said it was very good.“
Customers` Favorites
“This place is an amazing little under recognized bakery! The owners are a sweet elderly couple! I adore them both! The cookies are amazing!! I drive from Springfield but will call because they always sell out of my favorite but they will box the cookies before i get there to make sure I have at least one of my favorite frosted sugar cookies! Love this place!!“
Customers` Favorites
“With being a new diagnosed celiac it’s difficult to find wonderful tasting treats!! The ice cream sandwich was massive, delicious, and filling!!!“
Customers` Favorites
“Popular spot indeed. If you are craving death by frosting and sweetness overload this is your spot. My wife swears that these are the absolute best cinnamon rolls ever made. She may need rehab one day as she twitches a wee bit when she is within a hundred yards of one. Fast service, fresh products, and a variety of portion sizes available.“
“I called in about getting a Tres Leches cake and the lady was very friendly! She informed me that they no longer make cakes at this location. I was a little saddened by this, but she was able to give me a list of places that I could check. Thank you!“
Customers` Favorites
“The crown jewel of Eugene Oregon, Cal's Donuts are jaw dropping. Incredibly friendly service, they gave me a free maple bar after a mistake in my order. They don't take credit or debit cards. Best part of this place is the price is really cheap.“
Customers` Favorites
“Love this place so much I almost want to keep it a secret. I take my clients here for business coffees whenever I’m in Eugene. Mellow for meetings or working remote. Bomb food. Super nice baristas. Consistent. Haven’t been disappointed. 💯“
Customers` Favorites
“I stumbled upon this place while visiting Eugene and it was the best mocha I ever had!! Made with Homemade ganache- YUM! They customized my order and the scone was amazing too. I will back next time I visit, for sure! Excellent service.“
Customers` Favorites
“I have been coming to SouthPine for years! I love the emphasis on creative, healthy, natural, locally sourced foods. My favorite coffee drink is the Dirty Hippie Chai — this is just one of Southpine’s many unique menu items. The owners of SouthPine are caring, compassionate and friendly. I highly recommend SouthPine!“
Customers` Favorites
“I just found my new favorite bakery! Absolutely delicious and not overly sweet.“
“Awesome food and products! Great taste :)“
Customers` Favorites
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“I love the colors and vibe at the store. I also love how some are warm. The only thing I’d say is some you can tell it was made with cake batter. It took away from the flavor of one or the cookies. I can’t remember the name. Please have gluten free options or gluten sensitive cookies“