Subway in Portland

“I try hard to leave an open star giving the business room for minor improvements. Although there are those rare moments of appreciation that leave the customer an all around complete and satisfying sensation that hits deep to the core. Immediately I noticed the cleanliness, the organizing and inventory fully stocked, that is not easy to witness.“

“I just left this location and there was a terrible customer. She was rude, loud, condescending. The employees, Angela, and her coworker were very patient and professional. I was very impressed with their level of kindness and grace they gave this awful person. I do not think I could have been as kind and patient. Thank you Angela for being a kind and good person.“

“I absolutely loved the customer service I received. I ordered online and got my sandwich made on time and efficiently. The manager there is a real gem and truly has a heart for their customers! It was early in the morning too, so to receive a smile and positivity in service was really a day maker!!“

“I am thankful that this Subway is not closed. It's always clean and speedy. Felix is the best employee/manager in any fast food restaurant I've had the pleasure to meet. I witnessed Felix's compassion and thoughtfulness when he was helping a special needs customer. His patience and kindness was heart warming. He offers that same service to everyone. He's terrific! ❤️
I stopped by this convenient location on my way home from work, and now, just when I'm out shopping. My thought is that the only thing that could use improvement is the parking lot exit onto NE Jessup Street. There's no obvious easement onto the street. Thank you Felix. ?

Parking: Easy in off street and just need to be a little cautious exiting onto the side street.“

“Amy had the best customer that I’ve had in years. She was working by herself with a long line of customers, in a sketch area, she was so kind, so sweet and happy to help. She made a great sandwich. Prep area was clean ingredients were fresh. She just did a great overall job. It doesn’t get better than that.“

“I have been a regular here for years, the sandwiches are good and the employees are always awesome.

That being said, it seems that management doesn't seem to care about staffing the store appropriately. At most there are NEVER more than 2 people manning the counter, no matter how busy, and that is not the employees fault, that is understaffing by design to maximize profit and is an unethical business practice by the franchise owner.

There is another issue, and its a MAJOR one. Today I went into the store for lunch and it is easily over 90° in there...The two staff members were sweating profusely, (also they had to have the toasters and oven going) and were obviously struggling while they did their best in temperature-wise unsafe conditions.

When i say it was uncomfortable, I mean the store wasn't just warm...it was stifling and *H*O*T*, like 7th level of H*ell hot. I felt like I was suffocating just being in there ordering my sandwich and I can't imagine having to WORK in there for hours.

I asked what happened and was told that their AC unit broke again, just like it did LAST SUMMER when they didn't fix it for aTWO WEEKS, which was also during a heat wave. I bumped into the repair person on my way out, who said the compressor went out AGAIN (his words) and that they need to replace the whole unit but they won't.

Shows how much the owner of this franchise values not only their customers, but MOST IMPORTANTLY, their crew. Boss man or lady, without those workers, you are NOTHING.

Learn to treat them right....and get your freaking AC fixed, it is shameful that employees making probably minimum wage have to work in an unsafe environment.“

“The food is subway. Nothing more, nothing less. Seems everything is kept at temp properly as it never seems to upset my stomach (unlike other subways).

The service, at least late night, is superb. The guy is always quick and friendly when we go in to grab our food.

The atmosphere is what you'd expect for an urban late-night subway. Not fine-dining, but friendly enough to come grab a snack, and much calmer than most other 24hr portland establishments.“

“I WAS ABLE TO COME IN TODAY AND NOT GET RUSHED WITH MY ORDER!! Whenever i try to come in and that dude that has green hair is working I just walk right out, he is mean, pushy and never knows what all goes on the sandwich if you ask for it how it comes.I HAVE TO TELL HIM WHAT IT COMES WITH! Don't you work there for a reason dude? Whatever. I'm so glad I walked by today and seen three great people working and not that dude. I went in and got lunch since he wasn't in there. and all three workers looked so happy and was making sure customers got what they wanted and needed. I didn't witness them rushing ANYONE out the door if anything the nice cute older lady was asking people how their day was. That crazy old dude should really learn from his coworkers!! They're great people!! They're the reason I come back 😄“

“To the person who made my order at around 11 pm august 17th 2025. I am in love with you. Toasted to perfection, loaded with veggies and NOTHING is skimped on. Wishing you to get your full deposit back on your apartment, your pillow being forever cool, room never getting stuffy and your car never stalling 🙏 It was so good I came from doordash.“

“I was in here at 7:30 today and the gentleman behind the counter was busy with a mobile order. I watched him grab every item and triple check the mobile order was correct. When he got to me he made me the best subway sandwich I’ve had in years. Perfect build exactly the way I asked for. 10/10 five that man a raise!“

“Even though they said "Be roght with you" that was not the case: had to wait to order. Then I ordered what I did NOT know what they call a "numbered" sandwich and was told I had to get it as is on the board with no substations or additions... oh boy and they told me that as it was being made!
I'm sorry, but I guess I don't go to Subway enough to know their protocol or speak their language
Guess they sure told me, huh?!?!??“

“This lady who was helping me and my family at a drive through was SO nice. We we were tripping through our order in the drive through and she was so patient and considerate. I didn't have any cash at the time to tip her but I would have given her a 5 if I had it on me she was so nice. She had blond hair in a ponytail, managers please take note!!!“

“I love eating here on a lovely rainy day where you can watch the world go by in a store that smells so delicious! The employees are super nice and respectful and the lobby is always clean and sparkling! And the bread smells divine and the sandwiches are so good! Can't wait to stop by and eat here again!“

“Classic Subway atmosphere. The manager, at least, is an excellent Sandwich Maker dedicated to a positive customer experience. My favorite is an Italian BMT on Italian Herb & Cheese bread with extra pepper jack, oil, vinegar, salt, pepper, and all the veggies except lettuce. Sometimes I change up the sauce, which makes it fun!

Vegetarian options: This location has veggie patties! Also, did you know? If you don't get meat, or the veggie patty, then they don't charge extra for avocado.

Dietary restrictions: It's build-your-own, with ingredients of the bread clearly listed. If you have a serious issue, just let them know, and they'll change their gloves and wipe down the line before they begin building your sandwich, in accordance with the health code. Then, just don't order anything you're allergic to. Easy!

Parking: Very limited parking. The parking lot is very small, shared by several businesses, with lots of time restricted parking spaces.

Kid-friendliness: The classic Subway atmosphere in a relatively safe neighborhood makes this a fine place to take the kids for a quick bite. They even have a kids menu.

Wheelchair accessibility: The dining room, sandwich line, and restrooms are all fully wheelchair accessible.“

“Best place to come for food and service. The manager, Johnny, is awesome and goes above expectations to give his customers a perfect visit and encourages them to come back. The other associates are great too and the food is better than some other subways I've been to.“

“This is the best subway downtown. Don’t even mess with that one up at PSU until they get their act together and get that place clean. This place is nice. And it’s what a Subway should be. The kids and I go after school so it’s technically not like the peak hour. You know. It’s server time to reset for dinner. Maybe eat take a break. And here we come trucking in. But you know what? They always real nice to us and the place is spotless. I’m telling ya. This Subway, I’ve been going there 30 years cuz I used to work downtown and I did one time design a sandwich for them. It’s a good one.“

“I like this location because it's never very busy and they stay open till 10:00 p.m. . it's in The Pearl district so it's a fairly decent area and you never really have to wait very long in line. The employees that I have met that work there are always friendly and helpful and the store is always clean. My only complaint is that the prices have gone up so much. it cost the same price for spicy Italian now as the turkey sandwich costs. they're both almost $12 each now. I feel like I can't even afford to go to Subway very often anymore.

Vegetarian options: you'll find just the usual toppings for Subway sandwich there nothing too fancy.

Parking: it's difficult to find a parking spot here because of all the apartment complexes in other businesses there. they don't have any designated parking area for this location. it makes it difficult to be able to stop to grab a quick bite.

Wheelchair accessibility: The door is wheelchair accessible and I believe the restrooms are too. that is if they are allowing people to use the restrooms at this location I haven't asked but I know they have them there.“

“If it's slow they do okay but if it's busy it becomes obvious they have no clue how to run a restaurant. Also they don't take coupons and act kind of indignant about it. They took so long that after 20 minutes standing in line I literally left. I love Subway and this is the closest location but I promise I'll be going to the one down the street on Barbur from now on and so should you.“

“This last Saturday night, Sept 7, at 8:45 PM, (15 minutes before you closed) I realized I had no contributions for our Church's next day, after service, Sunday Potluck! And I would be picked up to go to Church at 9:30 in the morning. (I live in an Assisted Living facility, and had no groceries or transport to get any,
So using my walker, I managd to leave my building about 8:40 in the morning, and got there a few minutes before your employee CODY had readied all to open at 9 AM!
With the finest, fastest preperation, he made twice as many subs that were on sale for a special cost.
Talk about a Sunday Morning Miracle!
Such was Cody's generous service to our potluck ~
He's a stellar employee!!“

“The manager at this subway is an awesome guy. Took care of us with going above and beyond. Even though he was alone at 2 am. and the line had several others waiting , he was quick..kind..good attitude..and worked hard. I can't remember his name, but he had a slender build..glasses.. and young about 20 maybe“

“Came to this Subway this past week and I couldn't have been treated better. I am pretty sure that the man that served me was named David or Dave. I've waited tables all of my life and was extremely impressed with David. David was beyond professional and was very kind. He made my family's sandwiches so fast and was constantly making sure with us that we were happy. I'll continue to come here in the future and hope that David/Dave is our server. Thanks Subway for hiring this man. He deserves a promotion. ?“

“Super convenient location on my way home from work. Staffed mostly with young kids that don't seem to care too much but maybe I'm just used to the Midwestern friendliness as have recently moved to Portland from Wisconsin. All in all a good place.“

“This is the cleanest most well organized Subway I’ve been to in years. It reminds me of how it used to be back in the day when I was a kid. I definitely credit that to the wonderful older woman who works there. I wish I had her name but she sounded Ukrainian or Russian. She’s always very quick, kind, and you can tell she really takes care of that place. As soon as I get her name I will be updating! This will be the Subway location of choice for me as long as she is there, just wonderful!“

“Guy( server 420) working didn't honor coupon, he said coupon expired on 11-4-24- it did not! It expires on 11-7-24- still have the entire flyer that coupons came in mail. Debit card and coupon machines not working. But credit card went through, night of presidential election, 3 ,12 inch subs for 19.99- so 2 coupons for that amount- guy( server 420) working said 5 sandwiches would be to many for him to make, needed to be 24 hr notice for cantering. A couple had come into store when guy (server 420) was making sandwiches and bellowed across store , that they might want to go somewhere else because he had to make 5 sandwiches and it was going to take a long time to make. Went back to store this am to talk with manager, guy from night before there also, manager, didn't know how to handle the thievery and lies this guy did the day before, manager said there was a was a way to put money back on card and honor the coupons that were still active, but she didn't know how to do it . She couldn't call her boss because boss had to take care of daughters medical needs. She said she could only call boss in case of emergency. So with the threatening help subway is hiring, ( server 420) charged me to knock me down, im elderly and handicap, but i stood my ground as a customer. Manager saw all this also. will never visit another subway, ever. Subway needs to own up on thier actions.“

“I work at a local high school and often stop by this subway location. Every time I come in, no matter how busy or how slow, Jason always greets me with a warm welcome. He is quick to step in and help support his teammates, and he always ensures that myself and other customers have a positive experience. I typically wouldn’t leave a review for Subway, but I am compelled to because of the consistent level of excellent service that I receive“