Carl's Jr in Springfield

“I had a really bad experience about 2 weeks ago where my big treat meal was ruined, I came in and spoke to the manager the next day, she was really professional and nice so I accepted a card for replacement.
Today I came in and my meal was everything that I was hoping for the last visit with delicious food and friendly workers, this manager is Doris Pineda, she is highly professional and she made things right, I used to come in several times a week, you guys have always been well above the fast food places and Mrs Pineda is protecting that reputation.
Thanks for hiring and backing quality food and service and hiring a terrific friendly but no nonsense manager who takes pride in her store, and for offering lettuce wraps !!!!“

“I just wanted to give a huge shout out to the staff here! We came in because my son wanted chicken stars for his birthday dinner, and I ordered a shake for him to surprise him with a treat and the cashier asked if they could make it special for his birthday. What came out was a chocolate shake with extra whipped cream and chocolate chip cookie pieces all over it! He was so excited! I wish I got their names to personally thank them again . You guys seriously rock! And made my son’s birthday even more special!“