“This place has no management or mentoring of staff. They always have 4-6 kids talking and mingling with each other while there are lines and people waiting...and one of these days I will get a coffee that has a lid that does not leak all over the place. This place is terrible.“
“Today was not a 5 Star day there. Normally it is; your Staff is polite, friendly and efficient.Today, 2/12/24 I pulled up to the order area and waited several minutes and no one ever asked me if they could help. Then I drive around to the pickup window. To my surprise, no one was in front of me , 2 employees were standing there on their cell phones, a third was actually working cleaningareas. There were 2 customers sitting insidechatting. No line , no others in the shop.The time I was there was approximately 3:30 pm. I pulled off and didn’t purchase anything and was going to purchase a beverage and 2 other items. If this happens again I will change my location. However, your Staff needs to be more aware ..Don’t believe they get paid to play on their phones.“