Customers` Favorites
Customers` Favorites
“You have to have the Alabama Bird! It’s packed with flavor! Won’t disappoint!“
Customers` Favorites
“The food comes out quickly and the donuts always taste amazing!! The boba is really enjoyable, and the owner(I’m assuming) is friendly every time I come in. My only small complaint is that the tables and floors can tend to be sticky, but Im sure that could be due to a lack of staff?“
Customers` Favorites
“was there for the first time today and we where so glad we did, the staff and food we had was excellent. you felt loke you where stepping back in time. it wss so cool, I highly recommend Jimmy Johns, we will be definitely going back there when we are in town, and the owner could not have been nicer. thank you so much for the experience“
Customers` Favorites
“Deliscious berger, would try again. JUST NOT ON TACO TUESDAYYYYYY #TACO#TUESDAYY“
Customers` Favorites
“Excellent portions! And old fashioned ice cream sundaes and floats!“
Customers` Favorites
“I had the best banana split 🤤 the service is always 10 out of 10“
Customers` Favorites
“When I am in Delaware for gas, I stop here for pretzels. The staff is friendly and accommodating. The pretzels are always fresh and warm.“
Customers` Favorites
“awesome place, very friendly and nice selection“
Customers` Favorites
“Fond memories of other past locations. This was good, they forgot my onions. Exactly what I expected. 202 Tallyville prices. The fries 🍟 are good, but not the the radioactive ☢️ hot shoestrings fries from the RT. 322 store.“
Customers` Favorites
“Drinks were good and food was great!!“
Customers` Favorites
“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“
Customers` Favorites
“Fresh hot cheese burger. Got better when I got to the middle of it. Made it a combo with fries and a drink. I received plenty of fries with the small size. Bill was $19.91. I planned on spending closer to $17 but was pleased with what I received. Customer service was great. The crew seemed like a family. A well organized crew. They didn't skip a beat.“
Customers` Favorites
“The food was great, as always! My only complaint is that the soda was very watered down. Otherwise, I got the Smoky Classic BBQ Burger and macaroni and cheese. The burger was amazing, full of flavor, and nicely filling. The mac and cheese had plenty of cheese, but it was a small portion for the price. Overall, it was very good but quite expensive for what it is. In total, I paid $26.“
Customers` Favorites
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“Very extensive water ice and ice cream menu, offering a variety of flavors for everything. They also offer foods such as corn dogs, churros, funnel cakes, and more. Very good place to go in the Summertime“