Panera Bread in Philadelphia

“The employee told me they do not have bread bowls when I see 2 sitting behind the counter it is ridiculous when I say that’s that’s fine but do you have any other kinds of bread for the Mac and cheese so I can dip it I was told that they do not carry any but it’s in your name Panera bread I am sorry I will never come to this establishment again I hope the manager or someone sees this as I can’t be the only person that has encountered the rudest workers of all time save your $ and go to a different store - update 3-1-25 went in and they did have bread bowls I ordered and left got to work 20 min away and did not get my bread bowl just a small Mac and cheese when I ordered and payed for a large I guess it doesn’t matter the size they just give you whatever they want after calling the manager I was hung up on them drove back to the store to get my refund as I was being told I was the one in the wrong and should have checked before I got my food after that I said whatever please refund me as I need to get back to work I wasted 1hour already then she moved slower then a sloth to the point where I felt the need to leave as I did not believe I would ever be getting my refund or my bread bowl that she put on the cash regester the. Told me I have your bread bowl right here like you didn’t just put it on the dirtiest section of the store I would never go back I have tried multiple times as I like the food but never go to this location no one including the general manager cares about the customers or rectifying a situation“

“I just want to thank Brittany, Onyx, and the rest of the staff during lunch on 2/13/24 for their amazing assistance, my friend forgot to hit “send” on his order and they were going above and beyond to try and help locate the order. We finally figured out the mystery but the effort the ladies put in to help me was unmatched. It was top level actual SERVICE. Thank you again.“

“Soon entering the atmosphere was nice. The area was clean for sit yourself. The staff was friendly and welcoming. I ordered pick 2 from the kiosk. The lady at the front made sure to give me directions on where to get my food and drink. The personnel making the food was nice. The only thing that I did not like was that everything was packaged for to go even though I had it as dine in. I do not like to eat from the to go containers. That’s why I chose dine in. This is horrible for the environment. We should use washable dishes as much as possible.“

“Food was fresh and delicious. I believe that it was the manager who went out of his way to make me feel comfortable and ensure that everything was perfect. Really enjoyed the service and professional courtesy of the staff. Will certainly visit this location more
often!“