Dunkin'

$ • Coffee Shops, Donuts

Hours today·

About Dunkin' Donuts

When visiting Dunkin' in the USA, the experience can vary. One visit to a Pittsburgh location during breakfast time found the restaurant cleaned out of donuts, bottled drinks, and sugar packets, with a long line of customers. However, the staff worked hard and delivered orders with a friendly attitude. Another customer had a different experience with a particular employee who was perceived as rude and made a frozen coffee with tap water, which is not the norm according to the customer. The manager, however, was praised for handling the situation professionally by refunding the money and properly remaking the drink.

Recently, this Dunkin' has shown significant improvement. Customers have reported that mobile orders are now consistently ready on time, making it a reliable choice for quick pickups. The staff is kind and attentive, always honest about wait times, and willing to replace items if necessary. While there are still some issues with stock levels and app updates, the team manages to keep the line moving swiftly, ensuring that even during busy hours, customers receive exceptional service. The donuts and coffee remain fresh and flavorful, making this Dunkin' a dependable spot for anyone in the area. Highly recommended for anyone needing a quick, delicious, and reliable pick-me-up!

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Dunkin' Donuts Reviews

3.2
210 ratings
5
27%
4
11%
3
14%
2
7%
1
41%
Food
3.2
Atmosphere
2.9
Service
3.0

Share your opinion about Dunkin'

this location has the friendliest employees. They treat their regulars like family. I am forever loyal to this location. Sam and Jose are the best managers!!
Great service! My order was acccurate and fast! Loved my coffee.
I normally don't write reviews about having to wait, but I actually wanted to leave this one because I felt bad for the employees working this morning. I waited over 30 minutes for six donuts, a toasted bagel with butter, and a large Caramel Craze Signature Iced Latte. The donuts were ready first, but the rest of the order took quite a while.

That being said, after standing there and watching everything going on, I honestly don't blame the employees at all. There were five...read full review

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Hours

Monday 6AM - 6PM
Tuesday 6AM - 6PM
Wednesday 6AM - 6PM
Thursday 6AM - 6PM
Friday 6AM - 6PM
Saturday 6AM - 3PM
Sunday 6AM - 3PM
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