Jersey Mike's Subs in Pittsburgh

“I order from here all the time because the sandwiches are delicious! Today, they forgot the mayo and pepper relish on both of our sandwiches so they were very dry and boring. I like to order online to customize my sandwich but what's the point if they skip the ingredients you want to add??“

“Wow! The three African American men working today were EXCELLENT! Respectful, courteous, and made my grams day. They deserve a raise and more. Keep them on board. This is what good customer service looks like. Thank you fellas 🙏🏾“

“I don't know how much can really be said about a sub shop? It seems a little hard to find something exciting or new about it. However all I can really say that I have been going there for a long time and I can't really say anything bad about it. It gets busy during the normal lunch and dinner rushes. Hot subs take a great of time due they need to be cooked. Even the regular subs take time due to slicing meats and cheese to order. Overall the meals are what you would expect and like everything else it is pricey. What isn't? Well let's put it this way in all the time I have been going there they never gave me a reason not to come back. Overall what else could you want?“

“Here is a polished, warm, and Google-appropriate version of your review (clear, heartfelt, but concise enough that people will actually read it):

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My grandmother is 95 years old and lives in Green Tree. She receives Meals on Wheels and occasionally cooks for herself, but she doesn’t get to eat out often. When family visits, she loves to treat us to something simple that we can all share together.

A few weeks ago, I visited with my parents and my one-year-old daughter. My grandmother had a coupon for Jersey Mike’s (buy two giant subs, get one free) and was excited to use it so she could treat all of us to lunch. When I brought the coupon in, it didn’t list the Green Tree location, and initially I was told it likely couldn’t be honored.

Manager Chris stepped in, reviewed the coupon, and although this location typically wouldn’t accept it, he chose to honor it so we could enjoy lunch together. He took the time to ask about my grandmother and genuinely cared about making it a positive experience. I overheard him coaching his team about creating great customer moments in instances like this. That level of leadership and kindness is rare.

My grandmother — who was born during the Great Depression and loves a good deal — was absolutely over the moon. We had a wonderful lunch together, and it meant more than just sandwiches.

This location is always clean, the sandwiches are consistently fantastic, and service is quick. We will absolutely continue coming back. Thank you, Chris, for going above and beyond. It truly made our day.“

“One of my favorite Jersey Mike location, staff is always friendly and inviting and they take gluten allergies very seriously which is very much appreciated. Food is always fresh and delicious and the drinks are ice cold. Keep up the good work! You guys are awesome“

“I had made a mistake on Grubhub and ordered my sandwich to the wrong hotel. After getting a credit back from Grubhub, I reordered my sandwich. Silly me didn’t think to check my order. When I received it, it wasn’t the same custom order I placed but a generic number 8 sandwich.

When I called and explained my situation to Deshaun, he was understanding and accommodating. “We can do that for you, bring the sandwich and come on down” he said.

He made my sandwich at the same time as he was helping someone else, and neither of us felt like we were being ignored. This man is a great employee and if I had to guess, an even better person!“