We ordered hot brownie with ice cream Togo with emphasis to warm brownie, but when we got it was after long wait was cold & hard like rock. We asked receptionist ( young girl ) who said kitchen busy & they can’t do anything. She was super rude . When I requested to talk to her supervisor, no supervisor came to talk. Terrible customer service. I requested rerun & girl at re rotation rolled her eyes & said will refund.. didn’t give receipt & needs to be trained on customer service
Atmosphere: 3
Food: 3
Service: 1
Heidi Martindale
I have loved Mad mex for years but food quality has gone to crap at this one. When questioned why the basics have changed so much they said oh we are a test kitchen. I am adding pictures the sad looking chicken tenders are from this mad mex the other is the mad Mex by airport that was fantastic!! Highly disappointed. When the staff came out said oh all others are the same we aren’t. So they lack the quality that the other ones have. They offered to change dishes but waitress was MIA most of time never refilled drinks. Finally gave up and left wishing we would have drive to the other one.
Atmosphere: 5
Food: 1
Service: 1
Tina F
I love it here! Their food is always great and I haven't had a sever yet that I haven't liked.
Atmosphere: 5
Food: 5
Service: 5
K B
Amazing Mexican restaurant, I highly recommend! Delicious food, big portions so the meal will last for 2 meals, guac is very good, great burritos! The waitress was amazing, and the ambience is super cool!
Atmosphere: 5
Food: 5
Service: 5
Amelia Deacon
My waitress Mikayla was amazing & my dinner (Grilled Steak & Street Corn tacos) was delicious! Mikayla was very sweet and brought refills very quickly. This location is often a bit loud but today wasn't bad. I had a birthday coupon so my entree was free, just paid for my drink and tip. Love this place and will be back 😊
Atmosphere: 5
Food: 5
Service: 5
Arman Bimatov
What I like about this restaurant is that it has very very very good desserts and chips and cheese.
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Grimes
The staff are always the most friendly and helpful people. Sometimes they take a little while to come around to the table, but they are so nice and sweet and hospitable. The food is good if a little pricey, but going after work for a happy hour makes for a good time for not too terrible a bill.
Atmosphere: 4
Food: 4
Service: 5
Kamala G
after having what could be arguably the worst possible day in which my apartment lost power during a literal heatwave, dealing with so much stress i physically couldn't eat until evening, i thought that maybe, just maybe, i could catch a single break and enjoy a bean quesadilla for a late night dinner. i also *specifically* made a note saying that i don't eat meat. when i got there to pick my order up, absolutely no one acknowledged me even though i'd been standing there for over 10 minutes in the designated area for online orders, and when i literally begged someone to check on my order, they finally gave it to me. when i opened my box, guess what? the quesadilla was absolutely PACKED WITH CHICKEN. great. guess i'll just starve. never ever ordering from this place again if this was the last restaurant on Earth.
Michael Ionadi
Same great food and quirky vibe as always!
Courtney Weaver
We were looking for a fun spot to take our five kids out for dinner and, since we all love Mexican food, decided to try Mad Mex in Shadyside. The staff was friendly and we were seated quickly, which we appreciated. Unfortunately, that’s where the positives ended.
We were seated at a family-sized booth along the back wall, which was covered in nude and other explicit artwork. It was shocking and inappropriate for a space where families are clearly expected to sit. This is not a family-friendly environment, and we were incredibly uncomfortable having our children surrounded by that kind of content.
To make matters worse, a server brought an alcoholic drink to our table that we had not ordered, and our kids were never given the drinks that were supposed to come with their kids’ meals.
We left disappointed and will not be returning. If you’re dining with children, we strongly suggest choosing a different restaurant.
We embarked on a memorable lunch tour of the area, discovering a different Mad Mex from years past, and it was truly fantastic! The vibrant atmosphere with garage doors and refreshing margaritas made for an uplifting experience. The food and service exceeded our expectations! I wholeheartedly recommend this place and look forward to returning!
jake kristophel
Decent for cocktails, beer selection is decent.
Terrelle Payne
Great place the give you a free burrito for your birthday. And then Big Burrito will give you a free entrée. That's the umbrella company, so you can go to any of their restaurants.
Kay Thompson
A lot of open tables, told me and my girlfriend they couldn't sit 2 people there and cleaned off the table and sat 2 people that came in after us in the same spot they said we couldn't be seated, then when the food came out the enchiladas tasted horrible like it was beyond spoiled !!!!! 0/0 never again
We ordered hot brownie with ice cream Togo with emphasis to warm brownie, but when we got it was after long wait was cold & hard like rock. We asked receptionist ( young girl ) who said kitchen busy & they can’t do anything. She was super rude . When I requested to talk to her supervisor, no supervisor came to talk. Terrible customer service. I requested rerun & girl at re rotation rolled her eyes & said will refund.. didn’t give receipt & needs to be trained on customer service
Atmosphere: 3
Food: 3
Service: 1
I have loved Mad mex for years but food quality has gone to crap at this one. When questioned why the basics have changed so much they said oh we are a test kitchen. I am adding pictures the sad looking chicken tenders are from this mad mex the other is the mad Mex by airport that was fantastic!! Highly disappointed. When the staff came out said oh all others are the same we aren’t. So they lack the quality that the other ones have. They offered to change dishes but waitress was MIA most of time never refilled drinks. Finally gave up and left wishing we would have drive to the other one.
Atmosphere: 5
Food: 1
Service: 1
I love it here! Their food is always great and I haven't had a sever yet that I haven't liked.
Atmosphere: 5
Food: 5
Service: 5
Amazing Mexican restaurant, I highly recommend! Delicious food, big portions so the meal will last for 2 meals, guac is very good, great burritos! The waitress was amazing, and the ambience is super cool!
Atmosphere: 5
Food: 5
Service: 5
My waitress Mikayla was amazing & my dinner (Grilled Steak & Street Corn tacos) was delicious! Mikayla was very sweet and brought refills very quickly. This location is often a bit loud but today wasn't bad. I had a birthday coupon so my entree was free, just paid for my drink and tip. Love this place and will be back 😊
Atmosphere: 5
Food: 5
Service: 5
What I like about this restaurant is that it has very very very good desserts and chips and cheese.
Atmosphere: 5
Food: 5
Service: 5
The staff are always the most friendly and helpful people. Sometimes they take a little while to come around to the table, but they are so nice and sweet and hospitable. The food is good if a little pricey, but going after work for a happy hour makes for a good time for not too terrible a bill.
Atmosphere: 4
Food: 4
Service: 5
after having what could be arguably the worst possible day in which my apartment lost power during a literal heatwave, dealing with so much stress i physically couldn't eat until evening, i thought that maybe, just maybe, i could catch a single break and enjoy a bean quesadilla for a late night dinner. i also *specifically* made a note saying that i don't eat meat. when i got there to pick my order up, absolutely no one acknowledged me even though i'd been standing there for over 10 minutes in the designated area for online orders, and when i literally begged someone to check on my order, they finally gave it to me. when i opened my box, guess what? the quesadilla was absolutely PACKED WITH CHICKEN. great. guess i'll just starve. never ever ordering from this place again if this was the last restaurant on Earth.
Same great food and quirky vibe as always!
We were looking for a fun spot to take our five kids out for dinner and, since we all love Mexican food, decided to try Mad Mex in Shadyside. The staff was friendly and we were seated quickly, which we appreciated. Unfortunately, that’s where the positives ended.
We were seated at a family-sized booth along the back wall, which was covered in nude and other explicit artwork. It was shocking and inappropriate for a space where families are clearly expected to sit. This is not a family-friendly environment, and we were incredibly uncomfortable having our children surrounded by that kind of content.
To make matters worse, a server brought an alcoholic drink to our table that we had not ordered, and our kids were never given the drinks that were supposed to come with their kids’ meals.
We left disappointed and will not be returning. If you’re dining with children, we strongly suggest choosing a different restaurant.
Restaurantji Recommends
Their wings are very underrated
We embarked on a memorable lunch tour of the area, discovering a different Mad Mex from years past, and it was truly fantastic! The vibrant atmosphere with garage doors and refreshing margaritas made for an uplifting experience. The food and service exceeded our expectations! I wholeheartedly recommend this place and look forward to returning!
Decent for cocktails, beer selection is decent.
Great place the give you a free burrito for your birthday. And then Big Burrito will give you a free entrée. That's the umbrella company, so you can go to any of their restaurants.
A lot of open tables, told me and my girlfriend they couldn't sit 2 people there and cleaned off the table and sat 2 people that came in after us in the same spot they said we couldn't be seated, then when the food came out the enchiladas tasted horrible like it was beyond spoiled !!!!! 0/0 never again
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