Pretzels near Springfield, PA

“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“

“waiting in line but worth it“

“great all around ppl its pretzel pizza for me“

“It is the best water ice in Philadelphia.“

“B'days are celebrated all month. Happy 15yrs arnd the 🌞 Zión. Everthing on a pretzel. Plenty of food. Super sweet staff & the owner is very personable We had the General Tso Chicken & Shrimp tacos w/Mexican corn😋😋😋. We took our dessert home, yup wooda-ice🤣“

“Thank you Bernie's for the delicious food and treats. A classic!“

“Pretzels are always fresh and hot, the party trays are always a hit.“

“At first, I was skeptical of trying a plain pretzel given the options. Yet I wanted to see what the hype was about. Boy was I pleasantly surprised. Every bite was a bite melting in my mouth. I could hear the angels singing. It was like a single ray of sun shining down on me in that moment. And I loved every bite there after. I couldn’t recommend enough and I cannot wait to try all of the flavors.“

“awesome place, very friendly and nice selection“

“Pretzels are always fresh and hot, the party trays are always a hit.“

“Typically I have always experienced a feeling of appreciation when I visit the Philly Pretzel Factory in Bear, DE or Middletown, DE BUT, today my visit to the Middletown, DE location left me feeling unappreciated and in fact like I was being a pest. I stopped into the store in order to redeem my ‘celebrate the Eagles win’ coupon. I purchased the 5 pretzels and received 5 free. The pretzels were cold and hard. I complained to both the cashier and the gentleman making the pretzels and was told they were just made. I begged their difference and the gentleman gave me an unfriendly attitude and said he’d just put them back in the oven and they’d be just fine! Needless to say they weren’t. They didn’t taste as fresh as usual nor were they soft. In my opinion this visit was totally unacceptable!!!“

“We ordered a nugget tray for pickup at 9:30 am. When we got their they were sitting on the counter waiting for us. We to them to my last Radiation treatment and the staff love them( they are in KOP)“

“Best Pretzels! Always hot and made fresh 🥨“

“I ordered a cinnabon and Pretzel from Uber eats this evening around 4/5pm. I heated them up for 30 seconds in the microwave since the Uber driver had a few stops along the way and took 1 hour for delivery. They were so fresh and delicious. The cinnabon was huge and smothered in pecans and sauce. It was also packed with care. Thank you to whoever is working there today. You're awesome!“

“Love Auntie Anne’s pretzels and lemonades. They have salty pretzels, cinnamon ones, almond ones, and pretzel bites, cinnamon pretzel bites, and pretzel hot dogs. The lemonades they have are classic, strawberry, mango, and blue raspberry. Sometimes the pretzels could be on the tougher side (I guess they’re either overdone or sit out for too long). The pretzel bites are usually softer and more fluffy.“

“I took my nephew here today and he passed out on the car ride there and it’s mid nap time I did not want to wake him up and the young girl behind the counter Olivia was so sweet she even brought the food and water ice out to the car because I didn’t want to wake him up just to grab the food! Every single time I’m there it’s always an amazing experience all the workers are very sweet. A friend and I just went there two days ago for some water ice and another amazing Experience! Plus they definitely have the best water ice and food!!!! Highly Highly HIGHLY recommend if you haven’t been there before you need to go and check it out!!!! They even have a cute little outdoor seating area! Thank you Chloes Corner for always making it a pleasure to come back!“

“I wish there were more Pretzel Factory stores around town and that if more are opened they’d be run by this group! Service is always friendly. I was having a bad day after a poor experience from another establishment but I must say the staff here lifted my spirits just by being who they are. Thank you!!“

“Delicious! Best water ice ever- flavors to die for.“