Tim Hortons in Lachine

““Midnight Today I ordered a vanilla iced latte with oat milk through the drive-thru. The employee told me they were out of regular vanilla syrup and offered the sugar-free version, which I accepted. However, instead of oat milk, my drink was made with almond milk. The taste was off, and when I went back, the employee insisted it was oat milk. Since I have an allergy concern, I asked them to remake it in front of me. The second drink was made properly with oat milk and tasted completely different. I appreciate that they remade it, but the employee’s attitude was dismissive and rude. Even when I tried to leave a tip for the correction, it was refused in a very unprofessional way. Mistakes happen, but denying it and treating customers this way is disappointing. Please pay more attention to dietary requests and customer service.”“

“Came for some late night sweets, the evening staff were extremely friendly and welcoming. They were able to answer all our questions on some newer items and gave their honest opinions. Even went and made a donut that ran out on the display. 10/10 thank you!“

“I came through the drive thru this morning around 7:30am with a big order and the girl on the mic was such a sweetheart! She is completely bilingual which was fantastic and she even made sure my order was correct by repeating the whole thing back to me. I got to the window and everything was ready for me! If you want fast and friendly service definitely visit this Timmies Drive Thru!!“