Panera Bread in Greenville

“Haven't been to Panera Bread in a while. Went to this location today for a late lunch. Staff at register(Zai) is one of the friendliest, efficient and helpful staff I've come across in a long time. Food was great. Would highly recommend.“

“My 91 year old mom and I had very enjoyable experience at Panera today. Ed took our order and was so nice and patient. Our food was delicious! There was a wonderful young man named Tray that was behind the counter where we picked up our food. It was obvious that he genuinely cares about his customers! We truly felt valued!“

“Stopped in due to Stac being swamped and was pleasantly surprised by this Panera. I don't often come to them, but breakfast was calling. The food was delicious and hot. The women behind the service counter were very kind. My only knock on Panera is it's expensive and their kiosks are very overwhelming when trying to place an order. But still a nice breakfast and might pop back by again.“

“Update:

I am highly impressed with how this situation and we were handled. Shout out to Chris who is over 13 stores and made sure this became a teaching moment and a moment to sit down face to face with everyone involved. If only we could do this in the world we would be in a better place as the human race. Panera will not be losing us as customers and I'm sure all the stores he is over will find themselves better because of his leadership. I decided to keep the original review because how a company handle issues shows character and builds trust for the brand

THIS is what passes for “customer service” at Panera Bread on Woodruff Rd????

My husband walked in to pick up a PREPAID order of bagels for his job.This was an order he stepped in to grab because someone else couldn’t, and somehow ended up being treated like a suspect instead of a customer.
And let’s be very clear about how this unfolded:
The first employee he spoke to had no issue at all.
He gave the name, and everything was moving exactly as it should.
Then an older white female stepped in and suddenly everything changed.
Suddenly he was a “scammer.”
Suddenly he needed to “call the person who ordered it.”
Suddenly the proof in his hand wasn’t enough.
Same MAN DRESSED IN A SHIRT WITH THE COMPANY LOGO. Same order. Same proof.
Different reaction.

This handome, beautiful spirited, kind BLACK AND PUERTO RICAN man who always wants the best for everyone is a husband, father, grandfather, brother, uncle, nephew, cousin, grandson, friend, mentor, leader, a man of God, and a pastor. His reputation of service to others is phenomenal! He is the kind of man who speaks to everyone, holds doors for others, and will help a stranger without hesitation.
And even in that moment of being profiled over something already PAID FOR he did not get loud, did not get rude, did not become angry( how yall LOVE TO STEREOTYPE PEOPLE OF COLOR)

He bit his tongue! Stayed calm! Showed restraint!
And waited while your employee decided whether he was “worthy” of receiving an order that was already paid for!!!!

That right there is the problem.
Because when a man can do EVERYTHING right, come prepared, be respectful, be calm and YET STILL be treated like he doesn’t belong...
That’s not confusion.
That’s not policy.
That’s bias! That’s profiling! That’s racism!

Panera Bread please explain to us why did one employee see a customer, and another see a threat?
What kind of environment allows that kind of bias to show up so comfortably?
And what are you going to do to make sure this doesn’t keep happening?
Because today it was my husband a man who chose grace when he didn’t have to!
But let’s be clear 🗣🎙 HE SHOULD HAVE NEVER BEEN PUT IN THAT POSITION TO BEGIN WITH!

DO BETTER! BecAUSE HE DESERVES BETTER! WE ALL DO!

SICK OF IT!“

“This is a nice quiet location! The layout is slightly different that other stores but it’s still cozy and comfortable.
The restrooms are clean and spacious. Service was slightly delayed, they didn’t have enough employees probably,
But food was still served within a reasonable amount of time and it was delicious.“