“After experiencing some challenges during my recent visit, I am pleased to share an update on my experience. Following my initial frustration, I had the opportunity to speak with Tumayah, the District Manager, who went above and beyond to address all my concerns efficiently. Despite encountering delays in the drive-thru and encountering an issue with the mobile app, Tumayah's dedication to customer satisfaction shone through. She attentively listened to my concerns and swiftly provided solutions, ensuring a positive outcome. Tumayah's professionalism and commitment to excellence truly turned my experience around. I am grateful for her assistance and commend her outstanding customer service. Thanks to Tumayah's efforts, I now have confidence in returning to this establishment for a delightful smoothie experience. If you ever encounter any issues at this location, I highly recommend seeking assistance from Tumayah, as they are sure to provide exceptional service.“
“I walked into this Smoothie King location earlier this week and realized that there was only one employee named Willow present and she had her 'hands full' with customers inside and at the drive-thru. She continued to work diligently and take care of the customers ahead of me and then her co-worker named Avery showed up, washed her hands and jumped into action right beside her. It was a beautiful thing to see! In these times; challenging as they may or may not be, it is my wish that these 2 employees are recognized by the franchisee and corporate office. Thank you for hiring such good hardworking people and know for that reason alone I will be back again and again... Willow and Avery; thank you and keep rocking it and making the world a better place. The smoothie was awesome!!!“