Tropical Smoothie Cafe in North Charleston

“I ordered through uber eats and was less than satisfied with my order. While uber eats offers the convenience of not having to leave your home, it has awful customer service. You have to jump through hoops to get a partial refund. I didn’t care for a refund in this instance, and just wanted my smoothie to be made right. I called and Trever answered and was very kind - said it would be no problem to remake it for me. I was prepared for attitude and to have to prove myself and was met with kindness. I was on edge from having a bad day. I appreciate Trever for his work and willingness to resolve this issue. He also gave us a card to redeem at our next visit. This is how any issue should be handled! Thank you 😁“

“This was my first time visiting a tropical smoothie cafe. I didn't order ahead of time. When I arrived there was not a wait for my order to be taken. I did ask for recommendations from the cashier for a smoothie. She recommended a few and I decided to try the sunrise sunset. The smoothie itself was delicious. I was able to drink all of it through the straw without anything getting clogged up. They also have a lot of options to add additional vitamins for a boost of energy. I would recommend this cafe for a quick bite to eat or drink. Most of the menu items are healthy.“

“I'm a tropical smoothie regular, albeit not at this location, but I'm leaving a review because of Genesis — who turned my whole day around.

When I carpooling to work a few days ago, I ordered some smoothies for pickup and asked my friend to grab them after she'd dropped me off. After a while, she let me know they didn't have the order. Thinking it must not have processed, I put the order for two smoothies in again ... and then realized too late that they were both placed at the North Charleston location. Not only did I not have breakfast (because my friend didn't have time to go all the way there and back), I was out forty dollars because the orders had been placed for ASAP– making them non-refundable.

A few hours later, I was making deliveries at work when I got a call from this store. The employee on the phone politely informed me that they had two of the same order waiting for me. After I explained my unfortunate mistake and telling her she didn't have to hold onto them because I wouldn't be able to pick them up until later, she offered to put them in the freezer for me.

That afternoon, when I was finally able to retrieve my four-smoothie-breakfast order, Genesis greeted me immediately and said she'd take care of my order right away. Except that instead of bringing me the melted-and-refrozen smoothies I'd purchased (and was ready to accept with shame,) she very remade the whole order fresh, kindly explaining that she knew how watery they could get after sitting too long.

I was blown away by Genesis's service, kindness, and her smoothies were really good.“