Starbucks Coffee Company
$ • Coffee Shops
Hours:
128 S Herlong Ave, Rock Hill
(803) 659-7390
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The Starbucks on Herlong Ave has terrible service. We just wanted a regular Pike Place brew... no frills. After 20 min wait, we asked about our order and were told that they ran out of brewed coffee (11:30 AM!). Oh, but she can ‘brew some quickly in about 5 minutes... terrible service.... how do you not brew coffee as soon as you run out... it is a coffee shop for goodness sake!
Drive through line is unbearably long at this location. Two times I have waited almost 30 minutes to get through the line. One time I had to leave because I would have been late to work. One other time I had to leave the line and come inside. Slowest starbucks service I've ever received.
Jim is the best! He goes the extra mile every day!
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 5AM - 9PM |
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Starbucks Coffee Company offers a consistently positive experience for customers. The staff is attentive, greeting visitors with a smile and providing friendly, personalized service. The store manager and team work well together, maintaining a professional and upbeat atmosphere even during busy times, which creates a welcoming environment from the moment customers walk in. Service is often quick and efficient, with drive-thru lines moving smoothly and customers being served in less than 10 minutes during peak hours. The team is described as a well-oiled machine, especially during busy days like Red Cup Day, when the staff handled a large crowd with patience and kindness. Baristas take pride in their work, making drinks like the mocha cookie crumble Frappuccino with strawberry purée and the gingerbread chai with care and precision, ensuring every sip is delicious. Customers appreciate the friendly and attentive staff, mentioning staff members who go above and beyond to make their day special. Overall, this Starbucks location is noted for its strong team culture, efficient service, and warm atmosphere, making it a favorite spot for coffee lovers.