Customers` Favorites
Customers` Favorites
“First time in and it was amazing! Great food, drinks and service.“
Customers` Favorites
“Always loved the Salsaritas on Chapman until their latest management took over. When he first took over, 2 tables had people outside (7 ppl) and 2 tables inside (6 ppl) when it became closing time. We were almost done but the other tables recently sat. This new manager locked the doors. The table next to us needed napkins and refills on their drinks and his response was....we are closed. He had no problem selling us food but didn't tell anyone we would be locked out. He was even rude about it. Especially when we asked about it. The people inside, they mopped around them even as much as near their feet. One group got up and left. So, I haven't been back there in months. Left a corporate voice mail instead. Went back tonight, and OMG same manager ever worse. I live 20 minutes from the store and asked if I could have everything separated as to not have soggy tacos when I got home. First 2 ppl said yes but 2nd person ignore it and piled my ingredients together. then had very small amount of chips so I asked for more, offered to pay for more. (the girl put about 6 more chips in the bag and I said, can I please have more? I will pay for them. Then my next ingredient was added on top of another from a girl who came from the back. I said, I wanted everything separated please, she just stared at me. I said, forget it. I a ll just go elsewhere. It was clear, that I was not going to get the food how I wanted. So, I left. However, manager walked up behind me as I was turning to leave.....I decided not to make a scene and called instead. he was cocky from the first 30 seconds like he was the last time I was there. While I was explaining he said: "Are you finished?" The banter started between us and his excuses were: Customers don't order this way. I am a customer and I did. She had just come from the back. I said she was the final nail for me when it was clear I would not get what I ordered. then he said. "Just finish, we are not upset you left! I don't have time to argue with you!" I used horrible language and hung up on him. I lost my cool...shouldn't have but this guy has been a jerk not once but twice. Even the employees aren't happy like they used to be. He will be happy to learn, I won't go back but others should know that he is not someone you want to have to address. Went for real Mexican food...service and food was amazing! Must add, manager also excused behavior by telling me about food costs.“
Customers` Favorites
“Always great service and delicious food“
Customers` Favorites
“My wife and daughter went Sunday afternoon. We didn't wait long before we were seated at a dirty booth, a large amount of napkins food and crayons were on the floor and some food on the seats. It seemed to be a problem to get it cleaned up. Once it was swept up I had to get a paper towel and clean the seats myself. We were 3 seconds away from walking out when a server came to get our order. He was very nice, we had our drinks in a matter of seconds and our appetizer in a few minutes. The food came out promptly and was hot and very good. Drink's were refilled and everything else was fine.“
Customers` Favorites
“great service and great atmosphere wonderful time even better margaritas“
Customers` Favorites
“I so appreciate that this restaurant is celiac-friendly and offers to change their gloves. We’ve never had an issue with cross contamination. This is one of the only places in Knoxville my daughter can safely eat. Thank you for being (mostly) gluten free!“
Customers` Favorites
“Very great experience. Food wasn't priced too high. The food was fantastic. Service was polite, fast, and helpful. The menu was easy to read and understand. The dining room was clean. The restrooms were clean. The salsa bar was phenomenal. Everything tasted fresh! The staff were very polite and friendly. They had highchairs for my infant and booths for family dining. Their parking was sufficient and the place was well lit. I recommend“
Customers` Favorites
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“Great food! Great service!“