“This past Saturday I got off work around 9:30am and decided to order a coffee on the app and pick it up. The app let me know there was an extended wait time but that was no problem- it was peak morning coffee time for every one in general and I had some errands to run in the area. When I got there, the place was hopping. Drive thru with 10+ cars and the lobby was full. They only had about 3-4 workers. However they were working their tails off. They were taking orders in a timely manner, filling online orders as they could, and working through the drive thru line. They were so cordial and apologetic and really were working so hard. A lady who ordered while I was there had her drink made wrong and they immediately remedied the situation. They eventually saw I had been waiting a while and asked for my name while looking for my ticket. They told me they didn’t even see that order (must have been a glitch in the system) and just asked me what I had ordered. I told them and they made it on the spot. They must have been short staffed (it happens, people call in) but they were really working hard and being so customer-friendly in the process. Great job on the staff all around!!“
“This past Saturday I got off work around 9:30am and decided to order a coffee on the app and pick it up. The app let me know there was an extended wait time but that was no problem- it was peak morning coffee time for every one in general and I had some errands to run in the area. When I got there, the place was hopping. Drive thru with 10+ cars and the lobby was full. They only had about 3-4 workers. However they were working their tails off. They were taking orders in a timely manner, filling online orders as they could, and working through the drive thru line. They were so cordial and apologetic and really were working so hard. A lady who ordered while I was there had her drink made wrong and they immediately remedied the situation. They eventually saw I had been waiting a while and asked for my name while looking for my ticket. They told me they didn’t even see that order (must have been a glitch in the system) and just asked me what I had ordered. I told them and they made it on the spot. They must have been short staffed (it happens, people call in) but they were really working hard and being so customer-friendly in the process. Great job on the staff all around!!“