Chick-fil-A in Franklin

“We were on a youth trip staying in a hotel nearby. Their lobby was closed , but we were wanting dessert. They sent out a worker with a tablet to take all of our orders so we didn’t have to all go thru the drive through!! Great people! It made a core memory for our group!“

“I placed an online order to dine in almost as soon as we pulled up. Walked in and grabbed a table and scanned the table number. Our meal was fresh and hot in less than five minutes. Every person serving was friendly, happy, and went out of their way to provide the most excellent service. The owner operator was in there as well working as hard as everyone else. This is a great Chick-fil-A.“

“The food was great as usual. I tried the peppermint shake and it was really good. The staff is great and very fast considering I was there at lunch on a Saturday, I expected for it to take longer. I was able to sit outside in the sun, because the weather was beautiful.“

“We went for breakfast and everyone was very kind. Food came quickly but I don't think the biscuits for our mini's were done. Smell very yeasty and were a little doughy on top. Chick Fil A is the only fast food place that I eat at about once a year. I don't expect much but just a little disappointed in the underdone biscuit.“

“I just want to talk about how great or an experience I had with this Chick fil A’s customer service. I often go to this spot for a quick lunch since I work near by and usually order through the app. Today I picked up my order and it was missing some of the items. I submitted feedback through the app, and within an hour Nick from the galleria location called me to personally apologize and make it right. This type of service is so rare nowadays and this is what keeps me coming back. You rock Coolsprings team!“