Ben & Jerry’s

Name: Ben & Jerry’s
Address: 638 Parkway, Gatlinburg, Tennessee, 37738, US
Telephone: (865) 436-6272
Price range: $$
Rating: 4.6

$$ • Ice Cream, Custom Cakes

Hours:
638 Parkway, Gatlinburg
(865) 436-6272

Menu Order Online

About Ben & Jerry's

Ben & Jerry's is a friendly and welcoming ice cream parlor, known for its delicious and amazing ice cream in a variety of flavors. The cones are freshly made and served by a helpful and attentive staff, who keep a positive attitude even during busy times. The store is clean and offers a kid-friendly environment with different sizes of ice cream available. During a visit on March 31st, 2024, server Mary was noted for her exceptional patience and positive attitude, deserving recognition for her hard work.

Recent customer reviews highlight the excellent customer service, with one young woman working alone and managing everything efficiently and in a timely manner. Customers appreciate the dairy alternatives, with one person mentioning the staff's willingness to make a dairy-free milkshake without fuss, even when closing time was near. Though the ice cream is considered expensive—almost $10 for a small dish with chocolate chips and hot fudge—many still find it delicious and worth the price. Visitors also praise staff like Amber, who is described as fantastic and deserving a raise, contributing to a positive, kid-friendly atmosphere. Overall, customers remain loyal despite the high prices, appreciating the quality and friendly service. Some suggest offering merchandise like t-shirts and stuffed animals to help reduce costs while increasing sales at the Gatlinburg location.