Arby's in Knoxville

“I love this location I always come at dinner hours ,they have the most helpful manager,Shyla, she ALWAYS gets our order correct and its always fresh & she makes the experience wonderful for me and my family..love the peach rolls& potato cakes, always fresh& the location is very clean& inviting. If anything isn't Shyla takes control & makes it fresh my granddaughter loves coming just to see Shyla & get her cheese fries,we do visit alot but try to come when she's there. Yesterday she told me the orange cream shakes were coming back tomorrow so we'll definitely be going there to get this evening!! I just appreciate the friendlyness & inviting environment Shyla does a wonderful job at getting to know her customers something hard to find at a fast food restaurant , just wanna say Thank you it makes my family eat there more often and Shyla knowing our names makes it like a family restaurant. Would definitely recommend this location to anyone & especially if it's after 5 ..“

“The absolute best Arby’s experience I’ve ever had. Super friendly and kind staff. I ordered a Reuben and supplemented my fries for poppers. It came out hot and fresh. They were very generous with the meat and cheese. This Arby’s absolutely revived my hope in the entire franchise again. Atmosphere is clean and very aesthetic. Whatever they’re doing here needs to be replicated by all Arby’s. Take all my money 💰“

“I was part of a very large group (two nearly full buses) that came in today (7/7/26). I wanna say it took over 30 minutes for everyone to order and receive their food, which is very quick compared to most other fast food places. I had two errors with my food, that were clearly caused by the rush of the large group, so not necessarily a bad thing. The people who were working at that time (I didnt catch their names) very quickly made it right, whilst still dealing with a large mass of orders. They did all of this while still keeping the drive thru at a steady pace! After everyone got their food, one of the cooks came out and thanked all of us for being so patient! I overheard this one man (looked to be around 17-20) say he got off at 2:30 but would stay over if he had to, and I believe he did, I wasnt watching the time though. Overall, I was very pleased with the experience and will recommend this Arby's to people in the future!“

“The staff at this location is always very nice and friendly as well as very helpful with fast service. Even with the very fast service and friendly atmosphere the food is always hot and fresh when received!! Definitely keeping me going back more than usual 😊“

“This is usually my late night dinner after work and I would like to show some gratitude cause not only is the food extremely fresh even though it’s after 11pm they are always friendly and I know personally working late at night puts a damper on your mood they never show it and are always respectful.“

“I was passing through and have been hungry for some Arby's RB. This store didn't disappoint. I bought a half pound RB sandwich and curly fries. Very good and satisfying. Thanks for the military discount, too!
I will definitely return.“

“I tried the regular cheesesteak at the Arby’s in Powell, TN. Very good. This time tried the half pound cheesesteak from the Millertown Pike location. It did not disappoint. I substituted the sesame seed roll for a sub roll. The copper cheese blends well with the steak plus Arby’s’s sauce and horsey sauces complement it very well. I highly recommend!“

“After Having to deal with the mass traffic at the pellissippi Parkway intersection. Took ten minutes to get through. Then I had a coupon on my phone. For a buy one , get one free beef and cheddar sandwich. The cashier told me that I would have to redeem this coupon through the app. Being frustrated already.I decided to just leave , I get home and I find out that he could have redeemed my coupon in store. I come back 2 days later and the cashier.This time knew that I could redeem in store. The point is seems this cashier that I first encountered Either was trying to Evade having to make a sandwich. Or has poor knowledge on how to redeem a coupon. I give a semi good review because the second cashier made up for the first one incompetence. If you represent a company and you are the face of that company, say the cashier Your job is too have knowledge , a potential coupons, and How to redeem them. It is not your job to try to get out of work. Don't forget what you showed up to work for. I sure hope it was too perform your job. Make money to pay your bills. It's not to sit around and have conversations with your coworkers. Although this helps past time. You are. There to serve the customers who are paying money to the company who is paying you.“

“Front counter worker just plan rude. Paid a dollar for a chedder cup that had enough in it to dip 4 fries. Then argued with me about it. Amanda was amazing! And came from the back with another cup of cheese. Which was very much appreciated. Thank you Amanda, we need more ppl like you!“

“Extremely nice customer service, The young lady was very patient with us cuz we have not been to Arby's in a minute. Food was hot delicious at no time at all coming to the table. The turnovers they suggested were spot on very good. The manager rose does an amazing job“

“Service was great except they didn't give us the most expensive entree. Notice when we returned home and the number on receipt doesn't get answered. So couldn't call to advise. Also ordered the big roast beef and buns are so small now more than half is just pushed into box to fit it. Ugh. Rest was good so gave 4 stars but needs some improvements.“

“Definitely needs updating and their outside ordering screen fixed, has been out a long time, not the employees fault though. Everyone I've encountered has great customer service, but it can be slow at the drive thru, especially waiting for someone to acknowledge you're there, having said that, food always comes out hot and fresh so worth the wait in my opinion“