Arby's in Knoxville

“I have visited this location several times and i'm always very pleased with the quality of my food. It's consistently good which is a rare quality that most restaurants do NOT possess anymore. One night, about a month or so ago, I visited this location and I had the pleasure of chatting with the assistant manager who was operating the drive-thru that particular evening. She is so warm and inviting! I know that she is definitely a HUGE reason as to why this restaurant is so successful!“

“I've always loved Arby's. This location has always been special due to the Kudzu covering the rocks behind it and one of the few remaining Hat signs left in the area. However, they have really let this location go. The restaurant seemed abandoned. There was no water in the sink, and there were no paper towels in the restroom. I know these are simple fixes but just a touch of the first impression to new customers. I tried to get the staff to address the restroom, but they didn't seem interested. Corporate really needs to give some attention to this location. On a positive note, the food was delicious.“

“This location is my favorite we always make it a point to go here. Because I always take care of it so good. Our food is always done good and right and if we ever have any problems they are very quick to resolve them. And the people who work there are very nice and courteous.“

“I wish I had taken a photo I asked for a Turkey BLT I got 2 very thin slices of turkey. The bacon...what I got of it....was like yesterday's, hard as a rock and just 2 tiny little pieces. Not even stripe of bacon. I'm talking 2 pcs , possibly 2" long , and almost black. A very hard tomato and wilted lettuce. I've never actually even order a market fresh sandwich but this was the worst I ever had. It was cut in half, so I took the turkey and bacon and put it on the half piece of bread. That sandwich cost me almost $9.00....wasted my money. If I hadn't been already several miles away , I would have returned to the location as a very unsatisfied customer !!“

“The food was excellent, it was hot, looked like the menu picture and really hit the spot. The service was wonderful, super friendly staff. I will definitely be coming again when in the area. Expert tip, download the Arby's app ahead of time you get some amazing deals!

Parking: Very large parking lot

Kid-friendliness: Tons of kid friendly options and kids menu“

“Ordered some shakes and the Chicken Bacon ranch fries. It was during their happy hour time, but the cashier didn't ring up the shakes at the happy hour price. They fixed it eventually. The chicken bacon ranch fries are good, but their cheese sauce has changed and was not as good. Leave it off next time.

Dietary restrictions: Hardly anything is gluten free there.“

“So went in and started off with a sweet tea and a beef and cheddar. Changed my mind to where I wanted the meal. After paying noticed in my ticket was the sweet tea in addition to the meal. Asked for a simple refund on the sweet tea that I did not get because the meal replaced it. The guy at the counter stated “we don’t do refunds” 😑. Finally after asking TWICE for a refund I asked for the manager who was more than happy to refund my $4 large sweet tea. Ended up happy but the general cashier was cocky, rude, and adamant that they did not do refunds even at their mess up. Not sure if I’ll be ordering from here again.“

“Came earlier today and had my order taken and was greeted when I first came in. I couldn't really decide what to order but was recommended a classic beef and cheddar with curley fries. They made my food so fresh and my fries were hot, very crispy how I love them and my sandwich had to be the best I've had from arbys in a very long time. Everyone was very friendly and welcoming and the restaurant was so clean my order was out within less then 2 minutes very fast and productive. You have a very good team especially the two that helped me from start to finish! I believe their names were Jesse and Zoe, those two have definitely changed my mind about arbys and deserve a raise!! I will definitely be coming back more often!“

“I usually don't rate fast food but I went today because I was in the area and this was the best and nicest people that worked there. They went out of their way to make sure everything was perfect. Had the steak and cheese and it was delicious. But it was the people that made this place great. Will visit again soon. We ate there around 4pm on July 3rd. Thank you again.“

“Service was great except they didn't give us the most expensive entree. Notice when we returned home and the number on receipt doesn't get answered. So couldn't call to advise. Also ordered the big roast beef and buns are so small now more than half is just pushed into box to fit it. Ugh. Rest was good so gave 4 stars but needs some improvements.“

“Extremely nice customer service, The young lady was very patient with us cuz we have not been to Arby's in a minute. Food was hot delicious at no time at all coming to the table. The turnovers they suggested were spot on very good. The manager rose does an amazing job“

“Definitely needs updating and their outside ordering screen fixed, has been out a long time, not the employees fault though. Everyone I've encountered has great customer service, but it can be slow at the drive thru, especially waiting for someone to acknowledge you're there, having said that, food always comes out hot and fresh so worth the wait in my opinion“