Dunkin'
$ • Coffee ShopsAbout Dunkin' Donuts
Dunkin' Donuts Reviews
35 ratings
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Everything was fabulous! Service the availability of the doughnuts it was great!
Josh and Ella were so friendly and made my experience memorable! Best dunkin by far will be back. 10/10 no notes
I go to this Dunkin probably twice a week because it is conveniently close to my job and it has just gotten worse and worse. At first they made my coffee (which isnt a hard order) right every time. The past 2 times I have been there has been terrible. Today takes the cake though. I ordered a 6 dollar meal deal with a iced coffee with 6 butter pecan swirls, almond milk, and sugar (not hard). I pull away and take a sip of my coffee and realize there is maybe 2 butter pecan swirls,...read full review
Hours
| Monday | 5AM - 8PM |
| Tuesday | 5AM - 8PM |
| Wednesday | 5AM - 8PM |
| Thursday | 5AM - 8PM |
| Friday | 5AM - 8PM |
| Saturday | 5AM - 8PM |
| Sunday | 6AM - 8PM |
Dunkin’ in West Knoxville offers a mix of good service and inconsistent food quality. Customers appreciate the friendly and helpful staff, with some mentioning staff members like Patrick, who provide excellent service and make sure orders are satisfactory. The location, which does not have inside seating and only offers drive-thru or kiosk ordering, is convenient for quick visits. Many customers go there for coffee, wake up wraps, and breakfast sandwiches, which they find to be good options for breakfast on the go.
However, there are some problems with food quality and service. Some reviews mention that the donuts can be inedible, tasting like lard, and the iced mocha latte can taste burnt. Others note that the wraps are sometimes overcooked or inconsistent. Customers also report issues with staff being busy or appearing uninterested, and some experiences with order delays, especially during busy mornings, due to staff shortages. There are also complaints about the lack of inside seating and the need to check orders before leaving.
Overall, Dunkin’ in West Knoxville is a convenient spot with friendly staff that can provide good quick meals and drinks. But it still needs to improve consistency in food quality and staffing to ensure a better experience for all customers.