O'Charley's Restaurant & Bar

3050 S Mall Rd, Knoxville
(865) 524-9114

Recent Reviews

Brandon Lawton

It was 30min tell closing time I was surprised by the service I received from everyone. It was really nice to be treated like an important person lol normally if it's that close to shut down the service sucks. As well as the food. But not this crew of grate people pleaser. Thanks again for all your hard work

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Cheeseburgers & Chicken Tenders Family-Style Meal, Chicken Tenders with Fries, Family Size House Salad, Chicken Tenders, O'Charley's Famous Chicken Tenders, Steak, Steak & Baby Back Ribs, Brownie Bites, Loaded Baked Potato, Louisiana Sirloin

Patrick Pickard

4/21/ 24We had a party of 15 & our waitress was Lakida. She did an excellent job from start to finish !

Service: 1

Hugh Cunningham

I do not recommend the meatloaf or country fried steak. Taste like something out of a frozen dinner. Everything else was good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: O'Charley's Famous Chicken Tenders

Tom Glenn

Their app is WORTHLESS! Food is usually good. Pick up, CHECK YOUR ORDER so you don't have to make a return trip. I don't dine in so I can't rate their atmosphere. If you buy gift cards don't get E-cards. Get a physical card. Adding E-cards to their app, WHICH IS ABSOLUTELY HORRIBLE, is an exercise in futility!

Savannah Judy

Diaper changer was VERY DIRTY food was ok

Atmosphere: 3

Food: 2

Service: 3

Brittany Collins

The manager Mercedes is very rude and unprofessional to go along with her employees. So now that they employees fight in the parking lot and nothing is done is a shame, and the manager could care less. Mercedes tell you she don’t care about nothing around there and and claiming that the corporate office won’t do anything to her. The police was called and she somehow made sure that the police wouldn’t come talk to me when I called them because according to her it was okay that they were fighting my child saw everything too. It’s not okay for me to go out in public with my child both of us witness fighting accruing. She also lied to the police and said that I was being delusional and lying when I wasn’t because I’m certain other people saw but they didn’t say anything because the manager told them not to. According to the manager the cameras don’t work so you might wanna watch your surroundings because If something bad happens nothing might not be done about it because she will tell the people who saw it not to say anything

Atmosphere: 1

Food: 1

Service: 1

sally ha

Great food great atmosphere

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak

Jason Hubbard

I was over on this side of town at my gf's place. We ordered to-go food from here and the quality was very bad. Our steaks were over cooked, very thin, kinda resembling a hockey puck. I got a combo with tenders and they also left out the dipping sauce, which is unfortunate because they were also overcooked and dried out. Even the mac and cheese was barely edible. We didn't end up eating it. Very disappointed. It was a complete waste of money. Will not be eating here again.

Food: 1

Lisa Sullivan

Great, as always! Our service was friendly and courteous. She paid attention to our drink refill needs and checked to see if we needed anything.Parking: Plenty of parking all around the building.Kid-friendliness: The kids' menu has many selections. They also have a kids' coloring sheet/menu with crayons.Wheelchair accessibility: Wheelchair accessible parking and wheelchair accessible seating. Very accommodating.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: California Salad, Southern-Fried Chicken Tender Salad

Ashley Watson

I will always be nostalgic about O'Charleys they've been my go to birthday spot since I was 12.

Atmosphere: 5

Food: 5

Service: 5

Jackie Houghton

Service was good, food was a disappointment. I couldn't believe a restaurant with a irish name didn't serve corn beef on Saint Patrick's

Atmosphere: 3

Food: 2

Service: 4

Jenna Wallace

Terrible experience all

Atmosphere: 1

Food: 1

Service: 1

Lakeshia “Keshia” Brinson

Patty melt and

Atmosphere: 4

Food: 4

Service: 5

Ray Wagner

Last two visits the food was heavily cooked. Will not return a third time. The service was good.

Atmosphere: 4

Food: 2

Service: 4

Corrie Seymour

Great food !

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Steak

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