I waited 30-40 minutes for my order, finally at 10:45 my Grubhub says “making order”. A few minutes go by, a girl that came like 30 minutes after me gets her order before me, so I check my Grubhub. “Order cancelled and refunded.”
Atmosphere: 2
Food: 1
Service: 1
Azita Saed
It’s more expensive and never as good. Stale and not kinda just…wrong Like an airport or a grocery store Starbucks.
Atmosphere: 3
Food: 2
Service: 3
Heidi Kenley
I frequent this Starbucks most mornings, which I won't be doing any more. They consistently make my very simple drink wrong or don't fill it up all the way. The customer service is sub par and I feel uncomfortable to ask for remake on my drink. I asked for a plain bagel today, sliced and toasted. Big surprise, the bagel comes back un-sliced and un-toasted. I received a warm bagel... This is the second time this has happened, very frustrating. One or two of the girls are friendly but the majority of them have impressively low customer service skills. I definitely will be frequenting the Student Union Starbucks, they were kind, friendly and even fixed my drink for me. Hodges Library Starbucks needs to get it together, currently 1/10.
Atmosphere: 1
Food: 2
Service: 1
Maggie Diedrich
No sense of urgency and a general lack of forward thinking-ness to students. Something that would be helpful for people on a timetable, (essentially everyone who steps in Hodges) would be a board detailing what is out of stock.
Md Mahbub Kabir Khan
Cofee without Starbucks is something with missing the main flavor
Food: 5
Igor Gaidai
Always out of pretty much all food
Atmosphere: 2
Food: 2
Service: 2
Will B
Takes forever, order is usually wrong
Scott Smith
It’s nice being able to get something warm to drink while in the library. Located in UT this is definitely a busy place. It is probably one of the busiest places I’ve been to at UT. I’d hope that the opening of other locations would help alleviate some of the wait but it seems to stay busy just because of the location. May be good for your study time but if you’re trying to get a drink before class on the hill you can probably count on being late to class. The staff here is usually spot on with your order and if it’s not right they will fix it, you just have to be willing to wait for the opportunity to talk to them about it.
Samudra Dasgupta
Awesome people and service! One of the best Starbucks I have been to.
Lucas Yarnes
Didn't have cold brew? but my iced coffee and sandwich were delicious!
Coffee grounds were in coffee - in fact they made up about a quarter of the cup at the bottom. Spit it out as soon as I drank it. I make my own French press coffee every day and I’ve never put grounds in my cup, so not sure how they messed up this bad. I will not be returning after I chewed those grounds in my mouth after the first sip. Worse than gas station coffee! Never been to such an awful Starbucks.
Mitchell Arnold
I witnessed only two people working, and three standing around, while the line was out the door. Terrible work ethic.
Gunnar Kallas
The lady took forever to make my drink and served the two people behind me first. I guess that's why she's working at starbucks though.
Donnie Pickel
My wife and son wanted to place an order. An employee with her back to the customers was blocking the registers while having a conversation. My wife spoke up and was still ignored. Starbucks received $0.
I waited 30-40 minutes for my order, finally at 10:45 my Grubhub says “making order”. A few minutes go by, a girl that came like 30 minutes after me gets her order before me, so I check my Grubhub. “Order cancelled and refunded.”
Atmosphere: 2
Food: 1
Service: 1
It’s more expensive and never as good. Stale and not kinda just…wrong Like an airport or a grocery store Starbucks.
Atmosphere: 3
Food: 2
Service: 3
I frequent this Starbucks most mornings, which I won't be doing any more. They consistently make my very simple drink wrong or don't fill it up all the way. The customer service is sub par and I feel uncomfortable to ask for remake on my drink. I asked for a plain bagel today, sliced and toasted. Big surprise, the bagel comes back un-sliced and un-toasted. I received a warm bagel... This is the second time this has happened, very frustrating. One or two of the girls are friendly but the majority of them have impressively low customer service skills. I definitely will be frequenting the Student Union Starbucks, they were kind, friendly and even fixed my drink for me. Hodges Library Starbucks needs to get it together, currently 1/10.
Atmosphere: 1
Food: 2
Service: 1
No sense of urgency and a general lack of forward thinking-ness to students. Something that would be helpful for people on a timetable, (essentially everyone who steps in Hodges) would be a board detailing what is out of stock.
Cofee without Starbucks is something with missing the main flavor
Food: 5
Always out of pretty much all food
Atmosphere: 2
Food: 2
Service: 2
Takes forever, order is usually wrong
It’s nice being able to get something warm to drink while in the library. Located in UT this is definitely a busy place. It is probably one of the busiest places I’ve been to at UT. I’d hope that the opening of other locations would help alleviate some of the wait but it seems to stay busy just because of the location. May be good for your study time but if you’re trying to get a drink before class on the hill you can probably count on being late to class. The staff here is usually spot on with your order and if it’s not right they will fix it, you just have to be willing to wait for the opportunity to talk to them about it.
Awesome people and service! One of the best Starbucks I have been to.
Didn't have cold brew? but my iced coffee and sandwich were delicious!
Restaurantji Recommends
worst starbucks in history
Coffee grounds were in coffee - in fact they made up about a quarter of the cup at the bottom. Spit it out as soon as I drank it. I make my own French press coffee every day and I’ve never put grounds in my cup, so not sure how they messed up this bad. I will not be returning after I chewed those grounds in my mouth after the first sip. Worse than gas station coffee! Never been to such an awful Starbucks.
I witnessed only two people working, and three standing around, while the line was out the door. Terrible work ethic.
The lady took forever to make my drink and served the two people behind me first. I guess that's why she's working at starbucks though.
My wife and son wanted to place an order. An employee with her back to the customers was blocking the registers while having a conversation. My wife spoke up and was still ignored. Starbucks received $0.