Zaxbys Chicken Fingers & Buffalo Wings
$ • Chicken, Salad, Chicken Wings
Hours:
4461 US-411, Madisonville
(423) 207-4047
About Zaxbys Chicken Fingers & Buffalo Wings
Customers' Favorites
Recent Reviews
Share your opinion about Zaxbys Chicken Fingers & Buffalo Wings
Love Zaxbys not only being employees here but our whole family has always loved the food!
Both times I've been in there the managers are rude and yelling at the minors who work there. Both when they first opened and very recently. I'll take the extra 20 mile drive and go to Chik-Fil-A in Lenoir City. They could never let an adult mistreat minors like that.
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 9PM |
| Saturday | 10AM - 9PM |
| Sunday | 10AM - 9PM |
Zaxby's Chicken Fingers & Buffalo Wings receives mixed reviews from customers, with many praising the food and cleanliness but noting inconsistencies in service and order accuracy. Multiple reviews highlight that the food is often great, yummy, and cooked perfectly, with specific meals like the Zalads, cheesecake bites, and loaded chicken bacon ranch fries earning high praise. The restaurant is frequently described as very clean.
Service experiences vary significantly. Many customers report very friendly and great service, with staff and managers noted for being polite, respectful, and going out of their way to help, which greatly improves the customer experience. Orders are sometimes triple-checked. However, other visits are marked by disappointment. One pickup order resulted in cold food and an incorrect item despite assurances the meal would be remade fresh. Another customer reported receiving unfriendly staff who were rude and made them feel unwelcome with staring and whispering. Portion inconsistencies have also been noted, such as a sandwich with very scant lettuce and tomato.
While the core menu items are consistently enjoyed and the location is well-staffed and clean, the overall experience can depend on the visit. Positive interactions with friendly employees often lead to customers definitely planning to return, but negative experiences involving cold food, incorrect orders, or unwelcoming staff create upsetting and disappointing moments.