Great American Cookies
$ • Bakery
Hours:
239 Greenway Village Ln, Maryville
(865) 266-0250
About Great American Cookies
Great American Cookies Reviews
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Sent my son to pick up my $60 cookie cake. He told them he’s picking up a cake for his mother and gave them my name. They gave him the wrong cake! I live an hour away. They said I can bring it back to trade. 2 hours of driving! I can’t do that so I’m stuck with a cake that says way to go dynamite on it. Instead of my children’s name. No apology or anything! And so I guess someone will get to take my cake home, they’ll make a new cake for other people and I’m out the...read full review
Team lead is rude to doordashers then when called out by the customer, ends up telling the same poor doordasher the order was canceled when it wasn't. You losing so many customers due to horrid customer service. Might want to fix your "team lead".
Just picked up a cookie cake for a birthday and it was beautifully decorated! They had it ready for pick up despite the snow! Great experience.
Menu
Hours
| Monday | 11AM - 8PM |
| Tuesday | 11AM - 8PM |
| Wednesday | 11AM - 8PM |
| Thursday | 11AM - 8PM |
| Friday | 11AM - 9PM |
| Saturday | 11AM - 9PM |
| Sunday | 12 - 5PM |
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Great American Cookies is a popular bakery known for its delicious treats and friendly service. The staff is polite, helpful, and eager to make every visit enjoyable. Customers love the variety of cookies, especially the Cheesecake brownie and double chocolate cookie. The bakery is also famous for its custom cakes and cookie cakes made for special occasions like birthdays. One customer praised the birthday cookie cake for its great decoration and taste. The store has a welcoming atmosphere, clean environment, and consistently provides quality desserts. Despite some minor issues with online orders and pricing, overall, it remains a well-run business that makes both customers and staff feel comfortable and satisfied.